Nedaa Al-Balbisi

Work History

Sika Saudi Arabia Co.Ltd.

01.2023

Maintain a high level of service
Develop the E-Commerce business in Amazon and Noon
Prepare daily report for the open sales orders and make sure that the Cost and selling prices are within the approved margin
Prepare daily dashboard report to measuring the work between CSR team and Logistic to maintain the excellent level of service
Reduce the customer complaint
Control material stock level
Make a training for new employees especially CSR and Sales
Measure the level of customer satisfaction quarterly to improve the service
Improve and speed up onboarding process for CSR and Logistic team
Facilitate the communication with customers to ensure that customers get the most out of a product / service, remain satisfied.

Sika Saudi Arabia Co.Ltd.

04.2017 - 12.2022

Make a training for new employees of CSR
Follow up all the customer service in all regions of the Kingdom and ensure its effectiveness as required
Ensure my teams deliver an outstanding shopping experience to every customer
Develop Customer Service department and address any staff performance issues
Make a system for saving the PO's and the quotations for each customer in folder
Prepare monthly report for the open sales orders and the last update that we have it
Prepare monthly dashboard report to measuring the work of CSR team
Managing the CSR procedure of creating sales orders and the quotation approvals till delivery of materials with full satisfaction of customers
Logistics plan and production instruction for customer service satisfaction
Raw material stock levels and minimum stock levels for different categories of products
Preparing the MRF and requesting materials from outside Saudi Arabia
Creating the code for the new products and trading materials.

Sika Saudi Arabia Co.Ltd.

09.2015 - 03.2017

Prepare monthly reports on the quantities of materials and sales volume
Follow up the stock and send the details to the TM managers (To save the safety stock)
Processing the order of raw materials and imported materials in case there is shortage in the quantities
Arrange the Priorities of the delivery.

Sika Saudi Arabia Co.Ltd.

11.2013 - 08.2015

Created the purchase order in the system
Check the availability of stock if not available, requested from other regions
Inform the sales engineer if there is any problems (Account of customer is closed, Increase the credit limit, materials not available, etc.)
Follow up with warehouses until delivered the materials.

Sika Saudi Arabia Co.Ltd.

01.2013 - 11.2013

Organized all flight and hotel bookings for employees
Arrange the accommodation, business cards, set up local office, etc
For the new employees
Managed Annual Sales Meetings in Riyadh 2013 for all head managers and Sales employees in Saudi Arabia
Ensured smooth co-ordination of VIP visitors to Sika, from planning, execution, etc
Direct supervisor to company's Driver and Office Attendant- tea boy.

Dar Jana International School

10.2011 - 01.2013

Coordinate new student orientation
Maintain student discipline and follow-through with correspondence record
Schedule parent/teacher conferences and to maintains records
Keeps the head fully informed on student issues and all other relevant matters pertaining to school life.