Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Neelam Yadav

North Adelaide

Summary

Dynamic Chef with proven expertise at Adelaide Oval, excelling in team leadership and innovative menu planning. Recognized for enhancing food quality and optimizing kitchen operations, I effectively trained staff and ensured compliance with health regulations. Passionate about delivering exceptional dining experiences while fostering a collaborative and positive kitchen environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Chef

Adelaide Oval (Monarto & B2 function kitchen)
Adelaide
07.2024 - Current
  • Stored foods correctly using correct storage containers and labelling systems.
  • Oversaw inventory and helped the head chef in ordering ingredients to restock the freezers, fridges, and pantry.
  • Handled kitchen operations and team members in the absence of the head chef.
  • Supervised food preparation staff to deliver high-quality results.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Organized special events, such as banquets or groups requiring complex menus.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Selected and developed recipes and planned menus, driving consistent food quality and production.
  • Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
  • Trained new chefs on proper cooking techniques and menu items.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Prepared high-quality dishes according to established recipes.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
  • Managed kitchen staff team and assigned tasks for various stages of food production.

Disability Support Worker

Thornbury Care and Radiant home care
Adelaide
09.2023 - Current
  • Maintained organized filing system for client records, providing complete documentation of all interactions.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Transported patients safely to social activities and doctors appointments.
  • Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
  • Supervised other workers and caregivers providing services to clients.

Customer Service Quality Analyst

Zomato & Eyemyeye
Gurugram
05.2018 - 10.2022
  • Conducted surveys to measure customer satisfaction levels following interaction with agents.
  • Analyzed customer service data to identify areas of improvement in customer experience.
  • Investigated complex issues reported by customers, identified root causes, and proposed corrective action plans.
  • Maintained a high level of professionalism when dealing with difficult customers or situations.
  • Evaluated team performance against established objectives and standards.
  • Conducted regular quality assurance audits on customer service interactions and processes.
  • Coordinated corrective action teams to resolve issues for customers.
  • Provided feedback to customer service teams on customer complaints and inquiries.
  • Ensured compliance with industry regulations regarding customer service operations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Customer Service Representative

Zomato
Gurugram
10.2016 - 05.2018
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Strengthened customer retention by offering discount options.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

Diploma - Diploma in Commercial Cookery

Grenfell Institute Of Technology Australia
Adelaide, SA
05-2025

Bachelor of Science - Science Education

Lovely Professional University
Punjab, India
05-2016

Skills

  • Team leadership
  • Effective communication
  • Recipes and menu planning
  • Inventory and kitchen management
  • Staff training
  • Team building and development
  • Multitasking capacity
  • Problem-solving aptitude
  • Computer skills
  • Friendly, positive attitude
  • Innovative

Certification

  • Certificate 3 in Commercial Cookery - completed in Jan 2024
  • Certificate 4 in Kitchen Management - completed in Feb 2025
  • Diploma in Hospitality Management - will complete by mid-May 2025
  • Do food safely certificate - completed in December 2024
  • First aid and CPR
  • Certificate 3 in individual support

References

  • Alyce Waters, venue manager at Monarto, 0431 269 643, Alyce.Waters@adelaideoval.com.au
  • Abhishek, Head Chef at Monarto, 048-144-7081, Abhi.Abhishek@monartohospitality.com.au

Timeline

Chef

Adelaide Oval (Monarto & B2 function kitchen)
07.2024 - Current

Disability Support Worker

Thornbury Care and Radiant home care
09.2023 - Current

Customer Service Quality Analyst

Zomato & Eyemyeye
05.2018 - 10.2022

Customer Service Representative

Zomato
10.2016 - 05.2018

Diploma - Diploma in Commercial Cookery

Grenfell Institute Of Technology Australia

Bachelor of Science - Science Education

Lovely Professional University

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