Nelly Atieno Miduda
Mombasa
Summary
Dedicated and detail-oriented Room Attendant with 5 years of experience in housekeeping within luxury resort settings. Proven track record of maintaining immaculate guest rooms, handling guest requests with professionalism, and contributing to high guest satisfaction ratings. Strong knowledge of cleaning techniques, safety procedures, and inventory control. Physically fit, reliable, and committed to delivering Four Seasons’ world-class service standards with genuine care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Room Attendant
Serena Beach Resort & Spa
Mombasa, Kenya
01.2022 - 01.2024
- - Cleaned, inspected, and prepared an average of 15–20 guest rooms per shift, ensuring each met the luxury standards of Serena Resorts.
- - Delivered exceptional guest service by responding promptly to room service needs, extra linen/towel requests, and special guest requirements.
- - Assisted in training new housekeeping staff on cleaning procedures, safety practices, and service etiquette.
- - Reported and followed up on maintenance issues such as faulty air-conditioning, plumbing problems, and damaged fixtures, ensuring guest comfort and safety.
- - Handled guest belongings with utmost care, strictly following lost & found procedures to maintain trust and integrity.
- - Participated in deep-cleaning assignments including carpets, upholstery, and drapery, ensuring the resort maintained its reputation for excellence.
- - Ensured full compliance with health and safety standards, including correct use of chemicals and cleaning equipment.
Housekeeping Attendant
Kenya Bay Beach Hotel
Mombasa, Kenya
01.2018 - 01.2020
- - Maintained cleanliness and presentation of guest rooms, public areas, and service corridors in line with hotel standards.
- - Supported the team during peak seasons by preparing rooms quickly and efficiently without compromising on quality.
- - Monitored housekeeping supplies and reported low stock to supervisors, ensuring smooth daily operations.
- - Assisted in special cleaning projects, including event preparation, seasonal deep-cleaning, and high-priority guest rooms.
- - Collaborated closely with the housekeeping team and front desk staff to coordinate guest check-in readiness.
- - Consistently recognized by supervisors for attention to detail, reliability, and positive guest feedback.
Education
High School Diploma - Kenya Certificate of Secondary Education
Nyawara Girls Secondary School
Siaya,Kenya10.2009
Skills
- - Guest room cleaning & luxury brand standards compliance
- - Guest service & personalized attention to requests
- - Deep cleaning & sanitation procedures
- - Lost & found handling with integrity
- - Knowledge of chemicals, cleaning tools & MSDS safety practices
- - Stock control & housekeeping cart management
- - Strong teamwork & communication skills
- - Ability to work under pressure and flexible scheduling
Languages
- English – Fluent
- Kiswahili – Fluent
- Arabic – Basic
Certification
- Housekeeping tasks and procedures- ALISON(Online) 2023
- Hospitality management studies-Hotel operations -ALISON(Online)2023
References
Available upon request
Additional Information
- - Flexible to work shifts, weekends, and holidays.
- - Physically fit and capable of handling fast-paced housekeeping tasks.
- - Committed to Four Seasons Golden Rule: treating others with genuine care and respect.
Timeline
Room Attendant
Serena Beach Resort & Spa
01.2022 - 01.2024
Housekeeping Attendant
Kenya Bay Beach Hotel
01.2018 - 01.2020
High School Diploma - Kenya Certificate of Secondary Education
Nyawara Girls Secondary School