Muhammad Qadeer
Sales & Marketing
Saudi Arabia
Summary
Experienced specialist with a passion for delivering outstanding service.
Proactive, customer-orientated professional with over 4 years of experience in reputable shops.
Self-motivated, team player with strong organizational and interpersonal skills.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Section Regional Head
Ooredoo (Omani Qatari telecommunication)
Muscat
08.2017 - Current
- Consistently met my short and long-term targets.
- Taking appropriate actions to tackle reasons for termination by analyzing the termination report on a monthly basis and the result of the initiated activities against the designed business case also includes EXPAT project performance, Analyzing data and trends within the attrition reports identifying reasons for termination and devise strategies and actions to address churn for the customer base.
- Responsible for customer retention at touch points - ensures that the experiences, messages, and touchpoints delivered to customers are of consistently high quality and are likely to encourage customer loyalty and a high customer retention level.
- Building an internal knowledge base to reduce churn levels, planning and undertaking pre-campaign analytics and identifying appropriate customer segments for targeting with each campaign, managing the proactive and reactive anti-churn activities, and liaising with the CVM campaigns team for their communication.
- Proactively participated in meetings and helped create new practices.
Consumer Sales Head Section
sales processes IT & operations
Muscat
01.2013 - 07.2017
- Managing and monitoring all Sales and Distribution channels' continuous operations and ensuring the availability of proper sales processes and IT systems for respective Sales and Distribution channels.
- To collect all necessary Ooredoo product information from Marketing, IT front-end applications, and IT infrastructure availability from IT and roll out appropriate sales processes as per the Ooredoo defined Business rules in compliance with TRA.
- Ensure process/IT changes are fully known and integrated initials & Distribution and across functions where applicable.
- Set up and manage Sales Quality compliance Checks measurements.
Schedule, Monitor, and ensure the delivery of regular Sales Channels stock-take activity. - Focal point for Ooredoo International Dealers located in India & Philippines.
Sales Associate & IT Specialist
Muscat
Muscat
01.2008 - 12.2012
- To conduct UAT for the applications that are used by sales & Customer Care. To follow up on Sales BMC Tickets and monitor and advise sales staff to close the Tickets within the agreed SLA.
- To support data mining and analysis to track channels, and support functions performance as required.
- To circulate final stock count findings with the previous comparisons and store standings to respective channel Heads and Finance Account Team.
- Regularly monitor and analyze customer complaints on the Services or customer issues observed and escalate to the respective Product Manager for necessary service improvements.
- Handled customer complaints with empathy and composure.
Store Manager
airport store
Muscat
01.2006 - 01.2007
- Conducted staff appraisal to reduce staff turnover and highlighted areas that needed improvement.
- Optimize end-to-end sales processes like solution selling, Activation, Payment, billing, and inquiries including troubleshooting.
- Delivering Sales Targets Supervising Sales Senior Sales Champions of the store and raising any performance issues with the store manager.
- Supervise the Operational of the team daily and provide ongoing feedback to the seniors and Sales Advisors.
- Ensure appropriate store merchandising, placing promotion materials and leaflets as well as information on Ooredoo Products to optimize sales.
- Generate KPIs, Target Incentives for all staff in accordance with the company policies
- Preparing & Sending Weekly reports to the management about Branch Achievement, Staff Attendance & feedback.
Senior Sales
Muscat
Muscat
01.2005 - 01.2006
- Develop product knowledge by keeping up to date with service and product offerings as made available by Ooredoo.
- Sale of Ooredoo products and services in the Store. Proactively demonstrate services to customers.
- Continuously improve own performance in order to meet and exceed targets and objectives.
- Assisting with ensuring appropriate store merchandising king of promotion materials and leaflets and information on Ooredoo products and services to optimize sales.
- Consistently met my short and long-term targets.
Junior Officer in Customer Services
Oman Orix leasing company
Muscat
03.2004 - 01.2005
- Proactively participated in meetings and helped create new practices.
- Ensure the Customers are satisfied with our services.
- I planned and developed the stratagem to convince the Customer to take the loan from our Company by offering the customer attractive loan facilities
- Receiving the Cheques from Marketing, Validating the Cheques, Approving the cheques, and handing over the Cheques to the Treasury dept to secure the Cheques.
- Maintain files & typing letters, memos, etc.
- 3 Months of first-level Management:
- Responsible for day-to-day organization and control of temporary staff [max. 4]
- responsible for the stock of the Treasury & Customer Service Department.
Education
Leadership Management 3 Levels
Muscat OmanIbri College of Technology
Diploma in Information Technology
Muscat, OmanSkills
Teamwork
undefinedAwards
- Award the best Sales person of the year 2005 [Ooredoo]
- Award appreciation Certificate from Ooredoo due to my achievement during GUNU.
- Award Elf Shukor for Team Building Activities.
Timeline
Section Regional Head
Ooredoo (Omani Qatari telecommunication)
08.2017 - Current
Consumer Sales Head Section
sales processes IT & operations
01.2013 - 07.2017
Sales Associate & IT Specialist
Muscat
01.2008 - 12.2012
Store Manager
airport store
01.2006 - 01.2007
Senior Sales
Muscat
01.2005 - 01.2006
Junior Officer in Customer Services
Oman Orix leasing company
03.2004 - 01.2005
Leadership Management 3 Levels
Ibri College of Technology
Diploma in Information Technology
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