Neven Quijano

Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.

• Reduced inventory loss through accurate stock management and adherence to store policies.
• Established rapport with returning customers by remembering preferences and offering personalized assistance during their shopping experience.
• Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
• Evaluated prices and conducted audits to detect and correct price discrepancies.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items
• Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
• Managed efficient cash register operations.
• Maintained tidy and organized store to comply with cleanliness standards.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Analyzed customer feedback and identified areas for improvement.
• Approached browsing customers to initiate conversations to determine buying preferences.

• Cash Transactions: Process cash deposits and withdrawals for customers.
• Check Handling: Manage check encashment, deposits, and On-Us checks.
• Transaction Reconciliation: Perform end-of-day reconciliation of transactions.
• Cash Drawer Balancing: Ensure the cash drawer is balanced and accurate.
• Foreign Exchange: Assist with foreign exchange transactions.
• Traveler's Checks: Handle issuance and liquidation of traveler's checks.
• Bill Payments: Accept over-the-counter bill payments.
• Product Promotion: Cross-sell bank products to customers.

• Customer Support: Assist customers with inquiries and service requests.
• Task Monitoring: Ensure technicians stay on schedule and do task assignments.
• Workload Management: Allocate and prioritize tasks for technicians, tracking progress.
• Customer Satisfaction: Gather technician ratings to ensure customer contentment.
• Team Collaboration: Work collaboratively to achieve monthly goals and maintain accurate reporting.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.