Nicholas Downie

• Directed onsite and store operations, ensuring compliance with company policies and procedures.
• Oversaw daily administrative and operational duties.
• Create and maintain an efficient and positive team with open communication
• Trained new staff on procedures and client based safety compliance.

• Coordinated logistics operations ensuring timely delivery of materials for event execution
• Managed vendor bookings and provided quotes for events.
• Liaised with local councils and communities to ensure compliance and safe running of set up.

• Monitored food preparation, production and plating for quality control.
• Directed activities of team of skilled kitchen workers preparing and serving meals.
• Oversaw grill, stove and oven and cleaned equipment after every shift.
• Oversee production of high-volume establishment for a large mining camp.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Sorted documents and maintained organized filing process.

• Hired, trained, tasked and evaluated staff.
Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.
• Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.