Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Nicky Crawford

Adelaide,SA

Summary

I am seeking a part-time or full-time employment opportunities where I can leverage my extensive background in employment services.

I am a professional employment coach, with strong track record in facilitating successful job placements and career development. Expertise in personalized career mapping, identifying career pathways, resume building, and interview preparation. With a strong focus on resilience building, and facilitating employment focused skills workshops. I am adaptable to changing needs, thinking on my feet, and remaining calm under pressure.

Known for effective communication, strategic planning, and problem-solving abilities, consistently driving positive outcomes for clients, ensuring a positive result for stakeholders and clients therefor gaining sustainable employment outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

DES Senior Employment Consultant

APM- Advanced Personnel Management
01.2024 - 11.2024
  • Caseload of 100+ participants
  • Customer engagement
  • KPI management
  • Data entry / strong typing abilities
  • Record Keeping / uploading of documents
  • Employer engagement
  • Interview preparation
  • Resume/cover letter building
  • Resilience workshops
  • Industry job matching
  • Career development strategies
  • Overcoming barriers to employment
  • Post placement support / in work support
  • Conflict resolution within the workplace
  • Council and support clients in crisis
  • Refer clients to Allied Health professionals
  • Suicide Prevention Awareness
  • Youth/ESL support and guidance
  • Increased client satisfaction by providing tailored consultancy services and support.
  • Streamlined recruitment processes for faster and more efficient candidate sourcing.
  • Improved job market insights with comprehensive industry research and analysis.
  • Led workshops on resume writing, interview preparation, and networking techniques to boost job seekers'' confidence.
  • Enhanced candidate placement rates by developing customized employment strategies.
  • Collaborated with employers to identify workforce needs, establishing strong professional relationships.
  • Conducted thorough assessments of clients'' skills and interests, identifying best-fit career opportunities for long-term success.
  • Built a robust network of employer contacts across various industries to source new job openings for clients quickly.
  • Provided ongoing support to placed candidates during their transition into new roles, ensuring smooth integration into companies'' cultures.
  • Matched clients to open positions based on skills and work requirements.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Forged relationships with employers to gain insight into job openings and career opportunities.
  • Managed caseloads effectively by prioritizing client needs based on urgency and complexity while maintaining high-quality service standards.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Led job readiness and career-building workshops to uplift client confidence.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Collaborated with managers to identify and address employee relations issues.

DES Employment Consultant

WISE EMPLOYMENT
03.2018 - 03.2023
  • Customer service
  • Initial appointments
  • Cover letter and resume writing
  • Security checks
  • Caseload management
  • Reverse marketing and employer engagement
  • Esher House resilience workshop presentation
  • Post placement support and claims
  • Monthly KPI targets
  • Resume building
  • Interview preparation
  • Administration and data entry
  • Online study and upskilling courses
  • Outreach to rural locations
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Reviewed, tracked and coordinated employment referrals.
  • Managed caseloads of up to 100 clients in search of gainful employment.
  • Exemplified excellent communication skills when liaising between hiring managers and candidates ensuring a smooth hiring process.
  • Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
  • Utilized a strengths-based approach when advising clients on career options allowing them to capitalize on their unique skill sets in the job market.
  • Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
  • Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
  • Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
  • Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
  • Recognized client employment barriers and devised strategies to resolve.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Assessed individuals to identify skills, strengths and interests for job placement.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.

Executive Search Consultant

Reed Recruitment
01.2013 - 01.2018
  • Negotiate contracts and proof reading
  • Reference check clients
  • Customer service
  • Resource candidates and procure them for interview
  • Interview preparation / mock interviews
  • KPI targets
  • Administration and data entry
  • Conflict resolution training
  • Liaise with stakeholders
  • Career development and advice group facilitator
  • Recognising transferable skills workshop
  • Relocation assistance and planning

Skills

  • Delivering high-quality customer service
  • Proficient in DES operations
  • Strong administrative skills
  • Valid driver's license
  • Familiarity with government processes
  • Driving KPI performance
  • Enhanced conflict resolution abilities
  • Reference verification
  • Sales and marketing strategy implementation
  • Documenting meeting minutes
  • Effective caseload management
  • Computer proficiency
  • Training and course enrolments
  • Stakeholder collaboration
  • First Aid trained (requires refresher)
  • Report writing and documentation
  • Police check and other security checks
  • Tailored employment planning
  • Post-placement support and ongoing support
  • Daily job matching proficiency
  • Investigating community job market dynamics
  • Data entry and verification
  • Accurate typing abilities
  • Collaboration and teamwork
  • Updating existing data
  • Collecting information
  • Responding to customer inquiries
  • Meticulous attention to detail
  • Strategic reverse marketing

Certification

  • Current working with children’s check
  • National police clearance
  • Full driver’s license
  • NDIS clearance
  • Covid vaccinated (2 Shots)

Timeline

DES Senior Employment Consultant

APM- Advanced Personnel Management
01.2024 - 11.2024

DES Employment Consultant

WISE EMPLOYMENT
03.2018 - 03.2023

Executive Search Consultant

Reed Recruitment
01.2013 - 01.2018

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