Nicol Vasquez Henao

• Offered information about the cigars in order to enhance guests' experience.
• Ensured proper storage conditions for all types of cigars in the humidor room.
• Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Updated the membership database regularly, maintaining accuracy of information.

• Provide a friendly and courteous treatment to customers, maximizing positive customer satisfaction.
• Use upselling methods to enhance customer experience and company revenues.
• Arranged tables and silverware according to the standard.
• Explain menu and make recommendations to guests.
• Serve food and drinks with professionalism and skill, maintaining high presentation and standards.
• Make payments and handle cashier responsibilities.
• Identify service issues and contribute ideas to resolve efficiently.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Processed payments swiftly for improved customer experience.
• Used Point of Sale system efficiently, speeding up transactions.
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

• Achieved high employee commitment through supportive mentoring practices.
• Improved operational efficiency by conducting targeted problem-solving workshops for the crew.
• Enhanced team performance by providing effective and motivating training sessions.
• Conducted regular knowledge assessments, ensuring continual improvement in task execution.
• Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.

• Provided top-notch support for increased customer satisfaction.
• Ensured smooth running of operations with timely preparation of reports.
• Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Managed high-volume customer queries simultaneously through effective multitasking.

Admission office and dangerous good Airline team.

• Facilitated communication between logistics teams across different sites for better coordination.
• Efficiently managed inventory levels by conducting regular stock checks.
• Maintained compliance with transportation regulations, ensuring safety standards were met at all times.
• Fostered positive relationships with customers, enhancing brand image of the Airline company.
• Provided support to manager during audits, ensuring accurate reports.