Nicole Collins

• Achieved Mental Health accreditation December 2023. I had been eligible to apply since 2015 given my work experience in EAP.
• National call centre crisis response counselling and support for SA customers.
• This role responds to calls from customers who may be affected by family and domestic violence, at risk of suicide, mental illness, disability, sexual assault, personal trauma, refugee, grief and loss, homelessness, financial hardship, employment issues and other personal factors.
• My role is to respond as required, providing trauma informed counselling, inclusive of Focused Psychological Strategies including, Psycho education including motivational interviewing, Cognitive behaviour therapy, Acceptance commitment therapy Brief Solution Focused Therapy, Relaxation therapy including, Controlled breathing, Relaxation, mindfulness, Anxiety, stress and anger management skill building and suicide prevention strategies into my counselling practice. Provide information and referral to ensure recipients receive ongoing support as required.
• Many customers have an active NDIS plan or require support to be referred.

• As a Sole trader I deliver Telehealth appointments on a contract basis as part of Private practice.
• My role is to deliver telehealth counselling appointments under employee assistance program.
• Services may be delivered to employees and their immediate family.
• Role involves, care and treatment planning, one to one or group or family counseling often over multiple sessions.
• Use of trauma informed, focused psychological interventions, ie, Strength and Solutions focused, Cognitive behavior therapy, Acceptance commitment therapy, Relaxation therapy, Motivational interviewing , Controlled breathing, mindfulness, anxiety, stress, anger management and suicide prevention.
• This role responds to people who may be affected by mental health issues, have a disability, experiencing family and domestic violence, at risk of suicide, sexual assault, personal trauma, grief and loss, relationship issues, homelessness, financial hardship, employment issues and other personal factors.

I am registered with Victims NSW Services counselling provider whereby I am approved to provide trauma informed counselling sessions to people who are victims of crime.

• Victoria Mentor Senior Rehabilitation Consultants in regional
• VIC and NSW
• Support Senior Rehabilitation Consultants during CRS closure
• Ensure staff their ideas and concerns were represented at leadership meetings
• Advocate on behalf of staff on issues of importance or concern
• Provide responsive face to face (EAP) Employee Assistance counseling as per contract.

• Nominal, provide local leadership and supervision to Rehabilitation Consultants / Allied health staff , Employment Consultants and administration staff located at Mildura
• Provide responsive face to face (EAP) Employee Assistance counselling sessions. My practice included the use of Focused psychological strategies such as Acceptance commitment therapy, CBT, controlled breathing and relaxation and mindfulness strategies.

• Acting, Australia -, Regional
• Management leadership to staffing groups located at Mildura, SwanHill, Horsham,
• Bendigo, Echuca and
• Shepparton
• General duties, management of performance and reviews, auditing, conflict resolution, recruiting, training, rostering, inductions, strategic planning, business plans, budgeting, report writing, change management, resource management, mentor staff and operate within legal framework
• Provide
• Able to work independently or within a team to achieve high outcomes
• Demonstrated ability to establishing and maintain positive relationships with both internal and external stakeholders
• Ability to communicate, negotiate and collaborate responsive face to face (EAP) Employee Assistance counselling as per contract., Acting, Australia -, AS above
• Change management was critical at this point in time
• Had begun to prepare for closure
• Performance targets needed to be maintained at a time when the staff and the business environment managed increasing insecurity and rapid change
• Provide responsive face to face (EAP) Employee Assistance counselling as per contract.

• Provide rehabilitation and vocational planning services to job seekers to build their capacity to return to and maintain safe and suitable employment
• Facilitate return to work group work sessions
• Provide responsive face to face (EAP) Employee Assistance counselling as per contract.

• Oasis Aged Care: Board of Directors Voluntary - Irymple, Victoria I was invited to the board to contribute to both governance and executive decisions at Oasis
• Aged Care
• My role focused on ensuring the rights and well being of residents and their families were upheld.

• Manage daily operations at the Mildura Office
• Supervise Carer Support Workers
• Undertake performance management
• Monitor brokerage funding expenditure
• Facilitate staff training and information sessions
• Represent Bendigo Health at community/inter- agency meetings.

• Provide
• Carer Support Services to people caring for the aged, people who have a disability or mental illness
• This involved the provision of emotional support, arranging respite, in home care and the provision of brokerage funds.

• Victoria organise and facilitate mental heath, disability and aged care carer support groups.

• Supervise Disability Service Officers, the role included performance management, rostering, budgeting, training and recruitment.

Direct Supervisory role to Intellectual Disability Service Officers.

• (2IC), support House Supervisor to manage day to day operation s of a 24 hour community cased disability support home.

• Victoria Provide daily living support to people who have an intellectual disability and who reside is a 34 hour care community based group home.

• Contracted to facilitate to and assess students undertaking units in the Advanced Certificate of Residential and Community Sector (ACARACS)
• I tutored on an on Campus and Off Campus mode.
• I undertook assessing and marking/grading of on campus and off campus student assignments.
• These units formed the entry qualification to work in the disability and community sector.