Nicole Simcock
Adelaide
Summary
Experienced manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good understanding of compliance and working the Target Way.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Target Australia
12.2022 - Current
- Helping maintain compliance throughout the store by completing Site Operations Plan and daily/monthly tasks through workjam.
- Planning and Preparing for Stocktake.
- Completing weekly rosters and assigning team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Looking after service areas within the store.
- Running the PPD department and back of house area.
- Spending time with department managers to help them grow their leadership skills and develop their teams.
Online Operations Manager
Target Australia
09.2022 - 12.2022
- Running the PPD department over the golden quarter.
- Hitting KPIs given to us from the company.
- Maintaining a pick success of 97%+ being the best PPD store in the company.
- Implementing Single Sign On throughout the PPD department and using those reports to look at productivity throughout the area. Working out what was working and what wasn't. Making changes to improve the overall productivity of the area.
- Having strong controls in the back of house area and staying on top of loads and decant and ensuring we are keeping on top of deliveries coming into the store.
Department Manager
Target Australia
03.2013 - 09.2022
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Performed opening and closing duties as part of management team and handled cash management.
- Delegated work to staff, setting priorities and goals.
- Followed safety protocols and company processes and procedures.
- Executed planed merchandising and promotional plans to meet department sales goals.
- Completed weekly rosters for team.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enforced safety rules and other policies to protect employees.
- Grew department's team and technical capabilities with training of individuals.
- Supported shrinkage awareness, reviewed sales and inventory data, to identify trends.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintaining compliance standards
Customer Service Assistant
Target Australia
10.2007 - 03.2013
- Collaborated closely with colleagues to meet customer needs.
- Prepared and sold broad range of customized merchandise to individuals.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Communicated information to customers about product quality, value and style.
- Merchandised stock and maintained fill levels.
- Ensure all price ticketing was correct and promotional ticketing is set up.
- Following Planograms and relay plans when needed or required.
- Stayed on top of new releases, ensure they were all on show the correct dates.
Education
Year 12 -
Temple Christian College
Mile End, SA12.2007
Skills
- Team Building and Leadership
- Organized
- Work Planning and Prioritization
- Good Time Management
- Mentoring and Coaching
- Communication
- Resource Allocation
References
Enone Stewart
Pervious Store Manager
0402 069 998
Benjamin Palmieri
Previous Store Manager
0416 254 749
Timeline
Assistant Store Manager
Target Australia
12.2022 - Current
Online Operations Manager
Target Australia
09.2022 - 12.2022
Department Manager
Target Australia
03.2013 - 09.2022
Customer Service Assistant
Target Australia
10.2007 - 03.2013
Year 12 -
Temple Christian College
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