JUNAYET HUSSEN
DHAKA,Bangladesh
Summary
Proactive Housekeeping Manager with strengths in team coordination and service delivery. Oversees housekeeping operations, ensuring adherence to cleanliness and hygiene standards. Drives guest satisfaction through effective communication and prompt issue resolution.
Overview
5
5
years of professional experience
Work History
HOUSE KEEPING
Hampton By Hilton
Tabuk, Saudi arabia
2025.10 - Current
- Coordinated daily housekeeping duties to guarantee rooms met cleanliness and hygiene regulations.
- Collaborated with housekeeping and maintenance teams to report and address issues promptly.
- Streamlined housekeeping processes through the introduction of efficient cleaning methods and time-saving techniques.
- Liaised with hotel management to address and rectify any guest complaints related to room cleanliness or housekeeping services.
- Prepared budgets for the housekeeping department, monitoring expenditure to stay within financial limits.
- Coordinated housekeeping services, including allocating cleaning work for gym, spa, sauna and dining areas.
- Coordinated with housekeeping and maintenance teams to ensure rooms met hotel standards.
- Coordinated with housekeeping and maintenance departments to address room issues efficiently.
- Supervised housekeeping staff, assigning daily tasks and managing schedules to optimise workflow.
- Managed a team of 25 housekeeping staff, overseeing daily operations and maintaining high cleanliness standards across all hotel areas.
- Reviewed and updated emergency evacuation procedures for the housekeeping team, ensuring readiness in crisis situations.
HOUSE KEEPING
Intercontinental hotels
Jubail, Saudi Arabia
2021.07 - 2022.11
- Coordinated closely with the housekeeping team to ensure seamless service delivery and guest satisfaction.
- Facilitated a customer-focused culture among housekeeping staff, encouraging proactive problem-solving and exceptional service delivery.
- Conducted recruitment, training, and supervision of housekeeping staff, fostering a culture of excellence and teamwork.
- Coordinated with housekeeping and front desk teams to prioritise laundry tasks, ensuring timely turnaround of guest items.
- Established clear lines of communication between housekeeping and other departments, facilitating smooth hotel operations.
- Analysed guest feedback to identify areas for improvement in housekeeping services, leading to a noticeable increase in positive reviews.
- Collaborated with housekeeping and maintenance departments to ensure rooms were prepared to company standards.
Education
Book of allah
Jamila siddiqia jadurchor madrasa
Dhaka 2014-01
Primary
Hatni kanchan nagar government primary school
Dhaka2009-01
Skills
- Housekeeping management
- Team coordination
- Guest relations
- Quality assurance
- Cleaning techniques
- Safety compliance
- Customer service
- Housekeeping duties
- Housekeeping reporting
- Housekeeping equipment use
- Housekeeping tasks
Languages
Hindi
Intermediate
B1
English
Elementary
A2
Arabic
Beginner
A1
Interests
- I like to play snooker
Timeline
HOUSE KEEPING
Hampton By Hilton
2025.10 - Current
HOUSE KEEPING
Intercontinental hotels
2021.07 - 2022.11
Book of allah
Jamila siddiqia jadurchor madrasa
Primary
Hatni kanchan nagar government primary school