Experienced professional with a strong background in food safety, guest experiences optimisation, and customer service. Proficient in PC systems including MICROS, ALOHA, and PEGASUS. Demonstrates leadership proficiency through staff training and development, team building, and effective feedback reception. Skilled in handling customer complaints, cash handling practice, drink mixing techniques, food menu enhancement, and barista training. Adept at creative problem solving and menu optimisation with a focus on food hygiene regulations. Career goals include furthering expertise in banqueting management and drink menu development to enhance overall guest satisfaction.
Emerging hospitality professional motivated to contribute strong organisational and leadership skills to well-performing restaurants. Excellent command of inventory control and industry standards. Proactively addresses challenges with clear and concise communication.