Nimesh Ferdinando

Barista

Alshaya Group

Damam, Al Khobar

02.2021 - Current

Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Controlled line and crowd with quick, efficient service.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Operated espresso machines and commercial coffee brewers to create beverages.
Maintained regular and consistent attendance and punctuality.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Cleaned counters, machines, utensils, and seating areas daily.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Explained beverage preparation and offered samples to help customers choose ideal items.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Promoted additional items with beverages, increasing store sales.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Learned special recipe items and seasonal offerings to best meet customer needs.
Helped management keep adequate supply on hand by notifying of shortages.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Used POS system to accurately enter orders and process payments.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Followed exact recipes for mixing and preparing beverage and food items.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Packaged bagels, muffins and other food items for customer purchase.