Nimrah Ali
Summary
Highly Creative, resourceful, analytical, flexible, organized, and efficient and detail-oriented. Strives for Perfection at a workplace. Can communicate effectively with all organizational levels. Able to adapt to changing priorities. Maintains a positive professional attitude and strong work ethic. Ambitious, Career-focused, determined to obtain an entry-level position to help launch career while achieving company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer service representative
Global Med Tech
Makkah , Mecca Region
2023.04 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Recorded information about inquiries and complaints within internal database.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Personal Assistant to Principal/Accountant & teaching
Surooh International School-Makkah
Makkah
2020.01 - 2023.03
- Corresponding verbally with parents on behalf of the principal
- Dealing with enquiries and requests to the office
- Handling complaints as appropriate
- Working closely with principal & being versatile in the work place according to the management’s needs
- Being a part of the financial department and handling the associated financial responsibilities
- Providing information regarding school & all other related areas to appropriate groups should it be required
- Tracked and documented all expenses
- Teaching students in KG 3.
Education
BSCS IT -
Virtual Univercity of Pakistan
2022.01 - 2023.05
Higher Secondary School Certificate (HSSC) - undefined
GOVT. DEGREE GIRLS COLLEGE
2017.01 - 2019.05
Secondary School Certificate (SSC) - undefined
Al Iqra Pakistan International School
2016.01 - 2017.05
Skills
- Photoshop
- Communication
- Time Management
- Social Media Management
- Customer Service
- Cash handling
- Product knowledge
- Team Leadership
- Problem-solving
- Data Entry
- Microsoft Office
Certification
- Office automation, E (December 2021)
- The Complete Social Media Marketing Course
- AWS Cloud Practitioner (Ongoing)
- BS IT (Ongoing)
- Excel expert 0
- CISCO (Ongoing)
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Ranked First in Social Model
- Winner, First Company Excellence Award
- Actively participated in elocution & dramatics
- Awarded for best projects and seminars
- Awarded Best student Award in HSC.
- Awarded for best event organizer in college.
Languages
English
Urdu
Arabic
Punjabi
Hindi
Sindhi
Custom
- Learning A New Skill
- Photography
- Travelling
- Videos and Picture Editing
- Collecting historical things
- Community Service
Timeline
Customer service representative
Global Med Tech
2023.04 - Current
BSCS IT -
Virtual Univercity of Pakistan
2022.01 - 2023.05
Personal Assistant to Principal/Accountant & teaching
Surooh International School-Makkah
2020.01 - 2023.03
Higher Secondary School Certificate (HSSC) - undefined
GOVT. DEGREE GIRLS COLLEGE
2017.01 - 2019.05
Secondary School Certificate (SSC) - undefined
Al Iqra Pakistan International School
2016.01 - 2017.05
- Office automation, E (December 2021)
- The Complete Social Media Marketing Course
- AWS Cloud Practitioner (Ongoing)
- BS IT (Ongoing)
- Excel expert 0
- CISCO (Ongoing)
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