NIRAJ KUMAR SINGH
RIYADH
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Attendance Specialist
American Red Cross
08.2014 - 06.2018
- Performed research to collect and record attendance records for state data.
- Supported company leaders by managing scheduling appointments and organizing itinerary.
- Entered student data into E-school,Microsoft, email, system and updated contacts, Microsoft E-School and many different school system information tracking software to keep records current.
- Resolved attendance issues quickly by using communication verbal and written.
- Authored clear and professional business documents, including WORD, EXCELL, EAMIL and POWER POINT.
- Maintained daily reports and advised administration leaders in decision-making processes.
- Answered telephone calls to field inquiries from student, parents, administrator's and various other callers seeking information.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered and quickly redirected up to 200 calls per day .
- Kept reception area clean and neat to give visitors positive first impression.
- Answered, responded to and transferred over 200 daily phone calls on multi-line phone system.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Offered office-wide Google and Microsoft software support and training, including troubleshooting issues and optimizing usage.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Compiled attendance reports for program leaders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed 5 calendars to strategically coordinate meetings, appointments and events.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained clean reception area to promote positive, professional environment for all stakeholders.
- Answered questions and addressed, resolved or escalated issues to administrative personnel to satisfy customers.
- Liaised between parents,students and administrators and maintained effective lines of communication.
Transportation Coordinator
Empowerment Academy & Beloved Community Charter Schools
07.2000 - 06.2014
- Determined most effective mode and routing of students to facilities.
- Conducted research to address routing errors and mistakes.
- Resolved maintenance and repair issues for vehicles and equipment.
- Coordinated dispatching of 253 drivers to accomplish daily routing requirements.
- Provided timely transportation of diverse student population.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Monitored social media and online sources for industry trends.
- Worked with parents and staff to understand needs and provide bus service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled 500+ calls per day to address inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved transportation problems, improved operations and provided exceptional client support.
School Bus Driver
Aldine Isd
08.1995 - 07.2000
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
- Transported passengers safely along prescribed routes according to tight schedules.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
BBA - Business Administration
CCS UNIVERSITY
MEERUT INDIA01.2010
Skills
- Customer relations and communications
- Bookkeeping
- Scheduling
- Records management
- Program files maintenance
- Documentation and control
- Spreadsheet management
- Customer and client relations
- Social media knowledge
- Administrative support
- Document conversion
- Office administration
Certification
- Google Certified
- Microsoft Certified
Timeline
Attendance Specialist
American Red Cross
08.2014 - 06.2018
Transportation Coordinator
Empowerment Academy & Beloved Community Charter Schools
07.2000 - 06.2014
School Bus Driver
Aldine Isd
08.1995 - 07.2000
BBA - Business Administration
CCS UNIVERSITY
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