Nisar Shaikh
Riyadh,Saudi Arabiya
Summary
Dynamic professional specializing in SQL, database management, and Linux/UNIX systems. Adept at using Power BI, Looker Studio, and Google Data Studio for creating dashboards and conducting performance analysis. Strong leadership capabilities in team coordination, emphasizing customer service and negotiation. Proficient in Windows OS, leveraging AI applications to improve operational efficiency and drive innovation.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
OPERATION TEAM LEAD & DATA ANALYST
CRC COMPANY
Riyadh
12.2023 - 08.2025
- Managed team of 150 riders, ensuring adherence to operational standards and customer satisfaction.
- Analyzed performance reports to identify trends and areas for improvement, leading to enhanced service delivery.
- Facilitated daily meetings to address issues promptly and uphold high performance standards.
- Compiled and analyzed daily, weekly, and monthly performance reports to identify improvements.
- Coordinated with team members to uphold high performance standards and achieve targets.
- Maintained ground operations performance by collaborating with supervisors and team leaders.
- Conducted daily meetings with riders for prompt issue resolution.
- Monitored customer feedback and utilized technology to enhance order lifecycle.
- Aligned network operations with internal SLAs, meeting quality and productivity targets.
- Developed dashboards and reports using Power BI for management insight.
- Conducted comprehensive performance reviews for continuous improvement.
- Led weekly meetings, providing clear direction on project objectives.
- Coordinated resource allocation to optimize utilization and minimize waste.
- Established guidelines for team operations, resulting in improved efficiency.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Improved team productivity by implementing efficient workflow strategies.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
- Monitored team performance metrics, identifying areas for improvement.
- Implemented quality control measures leading to significant error reduction.
SENIOR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
Pune, India
11.2022 - 11.2023
- Monitored Unix and Database systems as L1 and L2 support for UK Project.
- Managed production support mailbox to ensure timely issue resolution.
- Analysed and resolved production issues, enhancing system reliability.
- Created and modified basic scripts to automate processes.
- Utilised hands-on experience with Unix and Linux for effective troubleshooting.
- Streamlined communication with clients to increase satisfaction levels.
- Enhanced customer relationships through effective communication and issue resolution techniques.
- Initiated training sessions, enhancing team's skill sets.
- Updated company policies, improving compliance adherence.
- Coordinated with various departments for smoother operations flow.
- Improved process efficiency by analyzing and implementing changes to existing workflows.
- Handled escalated issues effectively, ensuring client satisfaction.
- Created detailed reports for senior management review.
SR. PROCESS SPECIALIST
INFOSYS
Pune, India
01.2019 - 10.2022
- Investigated and analysed incidents to swiftly restore failed IT services.
- Prioritised requests according to service level agreements.
- Collaborated with teams to achieve project milestones effectively.
- Coordinated with various teams and clients to resolve application-related issues.
- Engaged with first-line operations and development teams to deliver critical solutions.
- Provided L1 and L2 support, monitoring UNIX systems and databases.
- Created and modified scripts to automate routine tasks efficiently.
- Conducted root cause analysis on defects, debugging errors, and resolving issues.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
BUSINESS ASSOCIATE
CONCENTRIX
Pune, India
03.2016 - 01.2019
BUSINESS ASSOCIATE
WIPRO
Pune
09.2014 - 11.2015
Education
MASTER'S IN COMMERCE - Commerce
Dr. D Y Patil Arts & Commerce College
Pune, India 06.2012 - 05.2014
Skills
- SQL database management
- Performance reporting
- Team coordination
- Team training
- Data analysis
- Strategic planning
- Workflow improvement
- Strategic thinking capabilities
- Decision-Making expertise
- Six Sigma Certification
- Training and Development
- Team performance data analysis
- Key Performance Indicator (KPI) management
Languages
English
Arabic
Hindi
Timeline
OPERATION TEAM LEAD & DATA ANALYST
CRC COMPANY
12.2023 - 08.2025
SENIOR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
11.2022 - 11.2023
SR. PROCESS SPECIALIST
INFOSYS
01.2019 - 10.2022
BUSINESS ASSOCIATE
CONCENTRIX
03.2016 - 01.2019
BUSINESS ASSOCIATE
WIPRO
09.2014 - 11.2015
MASTER'S IN COMMERCE - Commerce
Dr. D Y Patil Arts & Commerce College
06.2012 - 05.2014
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