NISHA PATEL
Modbury North,SA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kmart
1 2023 - Current
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Check out customers using the electronic point of sales system
- Maintain appearance of the store's interior and exterior to company standards
- Participate in merchandise presentation
- Attend to the fitting rooms and recover unwanted merchandise.
Customer Service Representative
Aussizz Group
02.2018 - 06.2023
- Facilitate every customer as per their requirements
- Resolve customer queries, pay attention to the customer grievances and ensure they are resolved timely
- Deliver and maintain quality customer service standards
- Cash handling, providing customers with friendly and efficient service
- Answering customer queries and complaints in a courteous manner
- Adherence to safety, health and environment policy and systems
- Prompt response to changes in pricing to maximize sales opportunities
- Disinfect equipment and keep processing areas clean.
Inspector
Biosecurity SA (Fruit Fly in SA, PIRSA)
03.2020 - 10.2020
- Undertake and report on biosecurity surveillance, control and eradication activities in accordance with the requirements of program plans, policies, legislation and standard operating procedures
- Undertake and report on regulatory activities, including investigation of suspected noncompliance and conduct of enforcement activities, under State and Commonwealth legislation administered by Biosecurity SA
- Assist in the delivery of biosecurity emergency responses
- Provide input into the development of standard operating procedures and plans to deliver on program objectives
- Ensure a high standard of data collection and record keeping during operational activities to assist in the investigation of biosecurity and product integrity incidents to identify and assess causal factors
- Provide relevant information to, and liaise with, clients and Team Leader
- Maintaining practices, methods and standards and their modification as appropriate to provide satisfactory solutions for complex operational issues
- Well-developed interpersonal and communication skills with the ability to explain operational and regulatory requirements and provide information to, and liaise with, clients and team leader.
Education
Bachelor of Commerce -
Gujarat University
Gujarat, India06.2014
Skills
- Problem Resolution
- Store maintenance
- Multitasking
- Customer service orientation
- Teamwork and Collaboration
- Continuous Improvement
Availability
Full Time
Timeline
Inspector
Biosecurity SA (Fruit Fly in SA, PIRSA)
03.2020 - 10.2020
Customer Service Representative
Aussizz Group
02.2018 - 06.2023
Customer Service Representative
Kmart
1 2023 - Current
Bachelor of Commerce -
Gujarat University
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