NISHAD HUSSAIN VALIYAGATH
Jeddah 21411,Saudi Arabia
Summary
Accomplished professional specializing in warranty claims processing and OEM compliance. Proficient in after-sales service support, technical documentation review, and defective parts management. Expertise in ERP and warranty systems, enhancing customer satisfaction through effective training and audit readiness. Strong skills in data management, reporting, and analysis, with knowledge of ISO standards and financial forecasting.
Seasoned Supervisor skilled in team leadership and operational improvements. Excel at boosting team morale and productivity through clear communication and positive reinforcement. Successfully implemented process changes that streamlined workflow and enhanced customer satisfaction.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Warranty Supervisor / Certified Warranty Administrator
Haji Husein Alireza - Bab Makkah
Jeddah
11.2018 - 11.2025
- Managed warranty operations for regional service centers.
- Processed high volumes of warranty claims and repair authorizations.
- Oversaw defective parts returns, recalls, and compliance with OEM protocols.
- Collaborated with technical and service departments for efficient claim resolution.
- Conducted training for service advisors and technicians on warranty procedures.
- Ensured claims documentation was audit-ready and accurately reported.
- Supervised warranty claims processing to ensure compliance with company policies.
- Coordinated communication between customers and service departments to resolve warranty issues.
- Trained staff on warranty procedures and best practices to enhance operational efficiency.
- Reviewed and approved warranty claims to facilitate timely reimbursements and customer satisfaction.
- Maintained accurate records of warranty claims and customer interactions for auditing purposes.
- Implemented improvements to warranty administration processes to reduce processing time.
- Collaborated with manufacturers to address recurring warranty problems and improve product quality.
- Assisted in developing training materials for new employees in warranty administration.
- Monitored employee attendance records for maintaining discipline within the team.
- Managed daily operations to increase productivity.
- Provided constructive feedback to staff for improved performance levels.
- Coordinated with other supervisors to maintain consistency across shifts.
- Conducted performance appraisals with employees for career development discussions.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Assisted in the recruitment process for hiring quality staff members.
- Led team meetings, ensured clear communication amongst all members.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Established and maintained organised working environment for team of [23 workshops].
- Handled escalated issues effectively, reducing complaints regarding delayed or denied claims.
Warranty Supervisor assisatant
Haji Husein Alireza - Bab Makkah
Jeddah
11.2016 - 11.2018
- Assisted in processing warranty claims to ensure timely resolutions and customer satisfaction.
- Coordinated communication between departments to facilitate efficient handling of warranty issues.
- Maintained accurate records of warranty claims and related documentation for future reference.
- Supported training initiatives for new staff on warranty procedures and best practices.
Warranty Coordinator / Officer
Haji Husein Alireza - Falastine Mazda Service Center
Jeddah
11.2015 - 11.2016
- Process and validate warranty claims in line with OEM (Mazda) guidelines.
- Review technical reports and justifications to support claim submissions.
- Liaise with the finance department for timely warranty settlements.
- Maintain up-to-date warranty documentation and records.
- Investigate and resolve customer warranty-related complaints.
Education
Diploma - Automobile, Marine Diesel Engine, Electrical & Safety
KELRON
Kerala,India 01.2013 - 03.2015
Certified Warranty Administrator - Warranty management and execution from Mazda
Mazda ETAs
Japan 03.2024 - /undefined
Warranty Training Certificate - Warranty managment & Traning Mazda MEA
MEAF-155027
UAE Middle East 10.2020 - 10.2020
High School Diploma - Computer science
St-Joseph Higher secondary school
Kerala,IndiaSkills
- Warranty claims processing
- OEM warranty compliance
- After-sales service support
- Technical documentation review
- Defective parts management
- ERP and warranty systems
- Customer satisfaction resolution
- Training and audit preparedness
- Microsoft Office and Google Workspace
- Records and data management
- Data reporting and analysis
- Knowledge of ISO standards
- Report writing
- Budget administration
- Financial forecasting
- Professional networking
- Operational efficiency
- Order processing
- Health and Safety regulations
- Staff development
- Team motivation
- Staff scheduling
- Scheduling coordination
- Crisis handling
- Performance evaluation
- Change implementation
- Stock replenishment
- Compliance monitoring
- Problem analysis
- ERP systems expertise
- Time efficiency
- Deadline adherence
- Customer Service
- Health and Safety Compliance
- Data analysis
- Microsoft Office Suite
- Quality Assurance
- Process Improvement
- Office and administrative tasks
- SOP development
- Positive attitude
- Written and verbal communication
Languages
English
Advanced
Arabic
Intermediate
Malayalam
Native
Hindi
Upper intermediate
Tamil
Intermediate
Certification
ETAs MAZDA Certified warranty administrator 2024
References
References available upon request.
Timeline
Certified Warranty Administrator - Warranty management and execution from Mazda
Mazda ETAs
03.2024 - /undefined
Warranty Training Certificate - Warranty managment & Traning Mazda MEA
MEAF-155027
10.2020 - 10.2020
Warranty Supervisor / Certified Warranty Administrator
Haji Husein Alireza - Bab Makkah
11.2018 - 11.2025
Warranty Supervisor assisatant
Haji Husein Alireza - Bab Makkah
11.2016 - 11.2018
Warranty Coordinator / Officer
Haji Husein Alireza - Falastine Mazda Service Center
11.2015 - 11.2016
Diploma - Automobile, Marine Diesel Engine, Electrical & Safety
KELRON
01.2013 - 03.2015
High School Diploma - Computer science
St-Joseph Higher secondary school