NISRINE EL HAMMOUD
Riyadh,Saudi Arabia
Summary
Experienced and outgoing customer service professional with 7 years in the food service industry, adept in both front-of-house and back-of-house operations. Skilled in hospitality etiquette, food preparation, guest relations, and upselling. Known for delivering superior customer experiences and resolving issues effectively. Seeking a similar role to continue leveraging strong interpersonal and service skills.
Skilled with experience developing and executing sales plans that drive revenue growth. Background in relationship building and consultative sales, displays talent for identifying client needs and providing solutions. Adept at working with event management teams to deliver high-quality events.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Event sales executive
Hyatt Regency Riyadh Olaya
Riyadh, Riyadh Region
07.2025 - Current
- Proactively seek MICE business to meet and exceed individual and team sales targets.
- Manage and convert all incoming MICE inquiries via phone, email, web, and third-party platforms ( Cvent).
- Responded promptly to requests for proposals with tailored proposals to meet specific client needs.
- Conduct pre-event, in-house, and post-event communication with clients to ensure satisfaction and repeat business.
- Develop and maintain detailed events schedule to optimize space utilization and revenue yield.
- Apply consistent up-selling techniques to maximize revenue per event.
- Build strong relationships with corporate and agency clients to fully understand their needs and preferences.
- Arrange and conduct hotel site inspections and client show rounds.
- Collaborate with planning and operations teams to ensure smooth handover and execution of confirmed events.
Guest Experience Agent
Hyatt Regency Riyadh
Riyadh, Saudi Arabia
01.2023 - 04.2026
- Handled all guest interactions with the highest level of hospitality and professionalism, ensuring a positive and memorable experience.
- Responded to guest feedback across multiple platforms, including Medallia, TripAdvisor, Google, and Booking.com, Expedia and, Hotels.com maintaining a consistent and brand-aligned voice.
- Investigated and resolved post-stay guest complaints efficiently, ensuring issues were addressed with empathy and accountability.
- Delivered effective service recovery solutions to restore guest satisfaction and loyalty.
- Collaborated closely with the Front Office, Housekeeping, F&B team to identify service gaps and implement improvements, enhancing the overall guest experience for future visits.
- Built strong rapport with guests, demonstrating that their feedback is valued and contributes to service enhancements.
F&B Supervisor
Hyatt Regency Riyadh
Riyadh, Saudi Arabia
01.2023 - 06.2025
- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provided friendly and courteous service to all guests.
- Shift IN charge.
- Regularly communicated with kitchen and bar staff to maintain smooth FOH & BOH service operations and minimize potential delays to service.
- Discussed menu items and dietary concerns, noted special requests and suggested starters or other additional items to meet upsell goals.
- Maintained personal knowledge by completing in-house training, keeping up-to-date with current promotions, special dishes and new products to assist customers.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Assists the AM/Outlet Manager to achieve the monthly and annual personal target and the outlet’s revenue.
Hostess - Waitress
Hyatt Regency Riyadh
Riyadh
01.2021 - 01.2023
- Greet and seat guests in accordance with the outlet’s established standards of performance.
- Manage reservations and assign tables as directed by the Outlet Manager.
- Answer telephones using standard greetings and the guest’s name, following outlet guidelines.
- Handle guest and internal customer complaints and inquiries courteously and efficiently, ensuring resolution.
- Prepare the outlet for service, including mise-en-place, table setup/reset, light cleaning, and other tasks.
- Take food and beverage orders from guests, upselling items when appropriate.
- Operate the outlet’s point-of-sale (POS) system as instructed.
- Complete assigned opening and closing duties.
- Accommodate special food and beverage requests whenever possible, including specific preparation methods and ingredients.
Cashier
Chickandy Restaurant
Marrakesh
01.2018 - 01.2021
- Create an inspiring team environment with an open communication culture.
- Set Clear day to day Operation.
- Operate cash registers, handle cash, credit, and other forms of payment accurately.
- Ensure all transactions are processed efficiently and in accordance with company policies.
- Maintain accurate cash drawer balances and follow cash handling procedures.
- Discover training needs and provide coaching.
Education
Aviation/Maritime Customer Service & Hospitality Diploma - Hospitality
Aircrew Hospitality Training College
Marrakesh, Morocco 10.2019 - 03.2021
Science economic Bachelor degree - Science Economics
Al Cadi Ayad High School
Marrakesh, Morocco 09.2018 - 04.2019
Skills
- Independent work and time management
- Team collaboration and multitasking
- Customer service and communication
- Adaptability in dynamic environments
- Event marketing expertise
- Direct sales experience
- Point-of-sale systems proficiency
- Event planning and logistics coordination
- Budget management and forecasting
- Effective negotiation skills
- Problem-solving and contingency planning
- Time management for task completion
LANGUAGE
Arabic - Native language
Proficient (C2)
French - Fluent
Proficient (C2)
English - Fluent
Proficient (C2)
Spanish - Basic
Beginner
REFERENCES
- Emad Fahmy
Director of Operations,
Hyatt Regency Riyadh Olaya.
Emad.fahmy@hyatt.com
+966508693286
- Hesham Fares
Restaurant Manager
hachoum90@hotmail.com
+212719891394
Timeline
Event sales executive
Hyatt Regency Riyadh Olaya
07.2025 - Current
Guest Experience Agent
Hyatt Regency Riyadh
01.2023 - 04.2026
F&B Supervisor
Hyatt Regency Riyadh
01.2023 - 06.2025
Hostess - Waitress
Hyatt Regency Riyadh
01.2021 - 01.2023
Aviation/Maritime Customer Service & Hospitality Diploma - Hospitality
Aircrew Hospitality Training College
10.2019 - 03.2021
Science economic Bachelor degree - Science Economics
Al Cadi Ayad High School
09.2018 - 04.2019
Cashier
Chickandy Restaurant
01.2018 - 01.2021