Nisrine Nakkache
Riyadh
Summary
Telecommunication Engineer with a master’s degree in Engineering Management and over 25 years of experience in project and program management. Demonstrated expertise in supervising all project phases from initiation to closeout, effectively collaborating with multi-disciplinary teams to minimize costs while enhancing constructability, maintainability, and operability. Proficient in risk identification and mitigation, ensuring successful project delivery through strong stakeholder engagement and team coordination. Career aspirations include leveraging extensive management skills to drive innovative solutions in large-scale telecommunications projects.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Manager
Solidere Broadband Network
Beirut
10.2007 - 04.2023
- Directed end-to-end broadband infrastructure initiatives, ensuring seamless execution.
- Directed projects from initiation through close-out, ensuring timely and successful completion.
- Monitored vendor performance, provided improvement recommendations, and maintained quality standards.
- Prepared and distributed progress, financial reports, and statistical data for accurate contract records and planning.
- Worked alongside Network Engineers to assess delivery timelines, cost projections, and system requirements.
- Supported division head in formulating budgets and crafting strategic plans.
Agencies Manager
LibanPost
Beirut
02.2005 - 03.2007
- Managed a team of 20 sales representatives, providing training and guidance to improve performance and exceed targets.
- Oversaw day-to-day sales management, following company strategy.
- Conducted direct sales of mass-market products, including mobile and internet refill cards.
- Monitored financial performance and created budget forecasts.
- Ensured compliance with company policies, regulations, and industry standards.
- Prepared regular reports on agency performance for senior management.
- Defined retail and wholesale sales rules, methods, and techniques.
- Developed and implemented strategic sales plans to increase agency revenue by 20% in one year.
- Conducted market research and analysis to identify growth opportunities and expand agency presence in new territories.
- Established and maintained strong relationships with key clients and stakeholders, resulting in a 15% increase in customer retention rate.
Quality Control and Customer Care Manager
Libanpost
Beirut
06.2001 - 01.2005
- Recognize areas for process improvement, initiate projects to boost efficiency.
- Stay updated on industry trends and best practices in quality control and customer service.
- Ensure seamless customer experience through interdepartmental collaboration.
- Optimized Q.C. Processes to expedite service delivery and minimize expenses.
- Managed group comprising seven analysts and four customer service representatives.
- Cultivated strategic relationships with clients, business partners, and vendors.
Education
Masters of Engineering Management - Management Theory, Technology-Based Entrepreneurship, Probability & Decision Analysis, Deterministic Optimization Models, Eng Management Statistics, Management of Technology, Introduction to Financial Engineering, Environmental Strategic for Development Project, Total Quality Management, Knowledge Management, Sustainable Development Management
American University of Beirut
06.2006
BS - Telecommunication Engineer, Digital Integrated Circuits, Communication Systems, Control Systems Theory & Design, Microwaves, Antennas, Semiconductor Devices, Electromagnetic Waves & Acoustics, Introduction To Microprocessors, Analog communications Theory, Digital Communications, Probability Theory And Statistic, Network Analysis, Solid State Electronics, Mathematics, Fundamentals Of Electric Circuits, Modern Physics
Beirut Arab University
07.1998
Skills
- Project management
- Data reporting
- Process improvement
- Customer service
- Team leadership
- Strategic planning
- Risk assessment
- Performance monitoring
Certification
- Introduction to Modern AI-Cisco Network Academy
- Introduction to Cyber Security- Cisco Network Academy
- Project Management Professional (PMP/PMBOK Guide Edition 4), 08/01/10, Amideast
- Situational Leadership II, 07/01/09, Ken Blanchard
- Budgeting, Cost Control and Cash management, 06/01/09, Leading Minds
- Basic First Aid, 11/01/08, Red Cross
- The negotiation Gimmicks, 10/01/08, Wydner coaches
- Microsoft Certificate System Engineer, 08/01/00, ACT
Languages
- Arabic, Fluent
- English, Fluent
- French, Fluent
- Spanish, Intermediate
Professional Bodies
- Saudi Council of Engineers (SCE)
- Lebanese Order of Engineers & Architects (OEA)
- A.U.B Alumni
- B.A.U Alumni
Key Qualifications
- Engaging in community and social events
- Successful project management experience
- Strong interpersonal and communication skill
- Motivated & hard worker
Timeline
Program Manager
Solidere Broadband Network
10.2007 - 04.2023
Agencies Manager
LibanPost
02.2005 - 03.2007
Quality Control and Customer Care Manager
Libanpost
06.2001 - 01.2005
Masters of Engineering Management - Management Theory, Technology-Based Entrepreneurship, Probability & Decision Analysis, Deterministic Optimization Models, Eng Management Statistics, Management of Technology, Introduction to Financial Engineering, Environmental Strategic for Development Project, Total Quality Management, Knowledge Management, Sustainable Development Management
American University of Beirut
BS - Telecommunication Engineer, Digital Integrated Circuits, Communication Systems, Control Systems Theory & Design, Microwaves, Antennas, Semiconductor Devices, Electromagnetic Waves & Acoustics, Introduction To Microprocessors, Analog communications Theory, Digital Communications, Probability Theory And Statistic, Network Analysis, Solid State Electronics, Mathematics, Fundamentals Of Electric Circuits, Modern Physics
Beirut Arab University
Similar Profiles
AHSAN ALAMAHSAN ALAM
Governance & Change Manager at NBN (National Broadband Network)Governance & Change Manager at NBN (National Broadband Network)
MARIA SCHUMACHERMARIA SCHUMACHER
Contact Center Representative at National Broadband NetworkContact Center Representative at National Broadband Network
Pooja BhargavaPooja Bhargava
Process Lead (Multiple business units - Acting Senior Manager Process Transformation) at nbn (National Broadband Network)Process Lead (Multiple business units - Acting Senior Manager Process Transformation) at nbn (National Broadband Network)