Nissrine ELMAHROUG
Riyadh,Saudi Arabia
Summary
Accomplished professional with expertise in network technologies, particularly fiber optic systems and troubleshooting. Proficient in managing ticketing systems and database administration, ensuring efficient resolution of technical issues. Demonstrates strong customer support skills and effective documentation practices. Committed to optimizing IT infrastructure and enhancing operational support.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
Work history
Telecom support engineer
Alten Delivery Centre
Fes, Morocco
11.2021 - Current
- Assessed fibre optic infrastructure and deployment strategies across French territory.
- Supervised technicians, establishing standardised operational procedures for efficiency.
- Developed technical documents to support field technicians in operations.
- Updated operational database regularly for real-time tracking of interventions.
- Resolved issues in postal address database for fibre-connected locations.
- Addressed customer complaints regarding ADSL and FTTH services.
- Diagnosed service incidents within strict time constraints, ensuring prompt resolution.
- Maintained effective communication with end-users during resolution processes.
FTTH Deployment and WDM Transmission Engineer
AFDtech part of Accenture
Rabat, Morocco
02.2021 - 10.2021
- Produced Infrastructure Configuration Documentation for transmission projects, ensuring clarity and accuracy.
- Developed Equipment Vendor Requirement Specification documentation to outline vendor needs.
- Conducted feasibility studies on Bill of Quantity and validated findings against project specifications.
- Analysed configurations of Huawei, Ciena, and Nokia cards and modules based on site typology.
- Modeled network elements on NODE, including racks, equipment, chassis, and interface cards.
- Executed SWAP procedures and dismantled existing equipment to facilitate upgrades.
Education
Master of Engineering - Network and Telecom
National School of Applied Sciences
Morocco 09.2014 - 01.2021
High School Diploma - Mathematical Sciences – Track B
LahcenElyoussi
Sefrou 09.2011 - 06.2014
Skills
- Network technologies and troubleshooting
- Ticketing systems management
- Database administration
- Customer support and documentation
Languages
Arabic
Native
French
Fluent
English
Advanced
Turkish
Intermediate
Affiliations
- Traveling
- Cooking
- Reading
Timeline
Telecom support engineer
Alten Delivery Centre
11.2021 - Current
FTTH Deployment and WDM Transmission Engineer
AFDtech part of Accenture
02.2021 - 10.2021
Master of Engineering - Network and Telecom
National School of Applied Sciences
09.2014 - 01.2021
High School Diploma - Mathematical Sciences – Track B
LahcenElyoussi
09.2011 - 06.2014
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