Cycling
Nithin Cheriyan
Btech Mechanical Engineering
Al Olaya,Riyadh
Summary
Smart Customer Support Engineer accomplished providing exceptional service and assistance to clients. Enthusiastic professional with strong understanding of all network, communication and security protocols.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Customer Support Engineer
Hitachi Payments
Kottayam, Kerala
04.2022 - 06.2023
- Proficient in working with all Windows operating systems,showcasing a strong technical background
- Sound knowledge of end user computer hardware and software configuration, contributing to efficient system operation.
- Skilled in performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Exceptional customer service skills, with a track record of delivering effective support to users.
- Skilled in accurately installing and configuring software and functions to meet specific requirements.
- Proficient in diagnosing and troubleshooting technical issues, with a focus on timely problem resolution.
- Thorough understanding of various computer systems and networks, enabling efficient issue identification and resolution.
- Experienced in CRM/ATM machine software loading, hardware replacement, and installation coordination.
- Familiarity with network configuration,Trouble shooting and fixing Network faults
- Expert in preventive maintenance tasks in CRM/ATM Machines, enhancing system reliability.
- Knowledgeable in UPS configuration and maintenance, ensuring continuous operations.
- Competent in printer maintenance and troubleshooting, ensuring consistent printing functionality.
Customer Support Engineer -Trainee
Nexus For Hitachi Payments
Kottayam , Kerala
08.2020 - 03.2022
- Proficient in working with all Windows operating systems, showcasing a strong technical background
- Sound knowledge of end user computer hardware and software configuration, contributing to efficient system operation.
- Skilled in performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Exceptional customer service skills, with a track record of delivering effective support to users.
- Skilled in accurately installing and configuring software and functions to meet specific requirements.
- Proficient in diagnosing and troubleshooting technical issues, with a focus on timely problem resolution.
- Thorough understanding of various computer systems and networks, enabling efficient issue identification and resolution.
- Experienced in CRM/ATM machine software loading, hardware replacement, and installation coordination.
- Familiarity with network configuration,Trouble shooting and fixing Network faults
- Expert in preventive maintenance tasks in CRM/ATM Machines, enhancing system reliability.
- Knowledgeable in UPS configuration and maintenance, ensuring continuous operations.
- Competent in printer maintenance and troubleshooting,ensuring consistent printing functionality.
Sales Officer
Maruti Suzuki ARENA
Chengannur , Alappuzha
02.2018 - 02.2019
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Performed cost-benefit and needs analysis of existing, potential customers to meet their need
- Reach out to customer leads through cold calling
- Achieved agreed upon sales targets and outcome within scheduled time
Education
B-Tech - Mechanical Engineering
Capital University
Jharkhand 09.2012 - 08.2020
Higher Secondary - Computer Science
DBHSS
Parumala 06.2010 - 03.2012
SSLC - Physics, Chemistry, Biology And Mathematics
Swami Vivekananda H.S, Pandanad
Pandanad 06.2008 - 03.2010
Skills
Helpdesk administration
Network configuration
Technical Support
Desktop support
Software diagnosis
Microsoft Excel
Microsoft word
Problem solving skills
Technical support and Troubleshooting
Network configuration and fixing Network faults
Hardware Replacement, Maintanance and testing
Software installation and software testing
Equipment installation
Additional Information
Date of birth: 20/09/1994
Marital Status: Single
Passport Number: P4067088
Iqama status: Transferable
Interests
Traveling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Support Engineer
Hitachi Payments
04.2022 - 06.2023
Customer Support Engineer -Trainee
Nexus For Hitachi Payments
08.2020 - 03.2022
Sales Officer
Maruti Suzuki ARENA
02.2018 - 02.2019
B-Tech - Mechanical Engineering
Capital University
09.2012 - 08.2020
Higher Secondary - Computer Science
DBHSS
06.2010 - 03.2012
SSLC - Physics, Chemistry, Biology And Mathematics
Swami Vivekananda H.S, Pandanad
06.2008 - 03.2010