Summary
Overview
Work history
Education
Skills
Languages
Certification
Accomplishments
Timeline
Volunteer
Nitin Naidu

Nitin Naidu

Navi Mumbai,India

Summary

Looking for a rewarding career in a reputed organization, which offers both professional and personnel growth and there to contribute for the growth of that organization. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Flight Coordinator

Swissport Saudi arabia Ltd
Dammam
  • Play a vital role in quick turn around of the aircraft with swissport safety standards
  • Conduct Pre flight briefing with Pax supervisor,Baggage supervisor, Ramp Supervisor and Cabin Cleaning Supervisor
  • Conduct FOD check and safety on position PPE,GSE Parked correctly
  • Greet and Meet crew upon arrival after opening Cabin door to check any special services required
  • Observing Pax disembarkation and pax safety and baggage,cargo offloading and conducting hold empty checks
  • Informing Flight deck crew about departure load with required trip information and requesting fuel details from captain and pass the details to load control to release the load sheet
  • Coordinating with Fueling,Cleaning,catering in place and working
  • Coordinating with Pax boarding with crew and pax services, observing Pax boarding
  • Checking with loading supervisor for the final loading and pass the final loading to load control,Collecting signed LIR
  • Checking bag and cargo loaded and secured,conduct departure walk around after removing GSE
  • Crosschecking load sheet and submitting to cockpit crew,Conducting LMC if required
  • Preparing Service charge sheets and submitting to the airline for approval on services provided
  • Ensuring all services provided tally with the charge sheet, correctly and timely captured in FSC whilst ensuring flights FSC closed
  • Preparing trip file with post flight documents with all approved signatures of the concern departments.

Load Control

Swissport Saudi arabia Ltd
Dammam
  • Issuing signed loading instruction to the loading supervisor according to the airline standards and GOM
  • Coordinating with cargo department on booked cargo documentation (NOTOC relevant documents as per airline standards)
  • Checking the aircraft loading and unloading activity within safe weight and center of gravity limits
  • Preparing and submitting signed load sheet (NOTOC where applicable) in conformity to airline standards
  • Verify that the dead load weights provided on the load sheet are tally with the final loading received from flight coordinator
  • Ensure that the fuel details mentioned in the load sheet should be the same as what captain mention in fuel docket
  • Facilitate to the captain with approved NOTAM,ATC flight plan and route METARS
  • Maintaining operational efficiency achieved through optimum fuel uplift and trim
  • Participate in training within airline and related agency in various areas of ground operations
  • Holding load control license for aircraft type A320F/A330/B-787.

Ramp Team Leader

Swissport Saudi arabia Ltd
Dammam
  • Accountable for daily operations
  • Supervision of special unloading/loading such as DGR, Valuable, perishable and AVI
  • Maintain and improve airline and company Safety and Quality Standards
  • To maintain good relations with customers and airport authorities
  • To manage and control all staff assignments
  • Hold daily briefings with all levels of management
  • Provide support to front line management
  • Coach and train all employees to effectively improve operations
  • Ensure workforce adherence to company policies and procedures
  • Ensure Compliance with all Uniform & PPE Requirements Issue Performance and Maintain (KPI's)
  • Requirements of equipments and deal with LOP & SOP when AOG (Aircraft on Ground)
  • Medical Ambulift procedure at Remote Bay Parking
  • Excellent Knowledge of loading & offloading of containers & pallets from A/C
  • Excellent organizational and computational skills
  • Excellent command of geography time zone and nationalities
  • All pre & post flight work Perform daily/weekly audits.

Baggage Supervisor

Swissport Saudi arabia Ltd
Dammam
  • Coordinate with OCC for Connection list of departure& Arrival flights.(QT/BT/Transit/Rush bags)
  • Coordinate with counter staff or Airport operations for departure belts
  • Printing of Container/Cart Manifest
  • Monitor Timings for Departure & Arrival Flights
  • Assign Staff & operator for flights
  • Assign Staff for BRS Scanner
  • Monitoring of Height limits on baggage cart
  • Monitoring of Bravo, Duty Cell phone
  • Ensure all departure bags tally with Check-in and BRS System
  • Once all Baggage tally print BRS manifest
  • If any discrepancy in operation such as Belt broke down, baggage stuck on belt, no space to arrange cart due to other operational reason inform Airport operation
  • If baggage's left behind from flight get information (No of pieces tag no, destination) inform concern dept w/t details and take corrective action, (baggage can be secured in basement for 48hrs under custom observation should be secure in container and sealed by custom
  • Supervise and manage staff to deliver excellent service
  • Perform Baggage hall tasks as well as supervisory responsibility And maintain applicable safety and performance standards
  • To ensure correct preparation/build-up of flights in bag hall
  • To ensure accountability for every luggage on every flight through a BRS System or Bingo
  • Sheet Ensure correct stocking of customer ULD's
  • Develop and build good relations with customers and Airport authorities
  • Report irregularities and take appropriate action
  • Participate and contribute to internal and customer meeting Conduct daily shift briefings Conduct safety meetings/briefings
  • Liaise with OCC regarding daily workforce requirements,Perform daily/weekly audits
  • Build and maintain good management/workforce relations.Comply with all federal & airport authority and carrier security requirements
  • Ensure workforce adherence to company policies and procedures Ensure Compliance with all Uniform & PPE Requirements (etc)
  • Excellent knowledge of Baggage reconciliation system (BRS).

Flight Coordinator/Load Control

Swissport Saudi arabia Ltd
Dammam
08.2016
  • Provide leadership and work direction to the OCC team
  • Load Controller and Flight Coordinator; Manage and continue to perform both task and role
  • Ensure compliance to set department Key Performance Indicators (KPI')
  • Monitor all the handling services provided at the OCC for Scheduled and Adhoc operations
  • Monitor attendance of OCC team & hold briefings with Ramp and Pax DO and Spvr
  • Before start of operations
  • Check update and brief team SOP, Manuals local and Airline, QHSE, LSMS, LERP DMM, LQM
  • Monitor & ensure that all daily operations as per SLA's for each flight
  • Monitor & coordinate load control flight close outs as per SLA's and paperwork dispatched
  • Engage customers and authorities and to be present at all times during operations for any queries
  • Weekly perform live flight inspections for flight coordinator
  • Monitor station KPI as per airline SLA's
  • Prepare and report weekly station and customer KPI's
  • Check previous shift report and continue to follow open cases
  • Monitor and cross check that all post flight paperwork and activities have been finalized
  • Hold debriefings when & as required Maintain situational awareness with all operations and departments
  • Investigate all operational irregularities, Accidents/Incidents at the Airside and submit reports & recommendations to the Managers (OCC/Ramp Manager)
  • Maintain & enforce company policies during shift
  • Maintain an accurate log / inventory of support tools such as communication radios, Mobile, printer, phones, Tablets and report any defects immediately
  • Prepare next shift planning in close coordination with respective allocators
  • Ensure that data capture and daily reports as per defined formats &/or in the Swissport reporting tools (FSC, SOR, D.A.T.E etc.) are accurate & promptly submitted
  • Generate a summary report of all activities at the end of the shift
  • Supervise and coordinate all operations in cooperation with allocators and departments
  • Work closely with Duty Officers, especially in irregularity situations, Activate emergency procedures together with Department Manager if necessary
  • Coordinate task assignments to load planners and flight coordinators
  • Ensure all operational messages (LDM, CPM, PSM, MVT etc.) are fed into systems in order to guarantee accurate information to all departments, customers, authorities and partners
  • Responsible for OCC email and telephone
  • Ensure flight filing as per Swissport and customer airline procedures.

Operations Controller (OCC) - Ground Handling Operations/Flight Operations

AIATSL AIR INDIA
Dabolim
12.2013 - 07.2016
  • Coordinating with Airport authorities for allocation of stands, aerobridges, counters and other resources
  • Ensuring quick turn around with high quality customer service, and compliance with ICAO annexes, the ISAGO standards, and other applicable rules and regulations
  • Directing and supervising assigned staff performing handling operations
  • DGCA rules and regulations affecting daily airport operations, including safety and security regulations and procedures
  • Disseminating Notice to Airmen (NOTAMs) as required
  • Monitoring and controlling all Ground handling activities such as passenger services, baggage handling and Ramp handling, AIC
  • Provision of special services where required
  • Coordinating with ATC/FIC/AIRFORCE for flight clearances-Filing flight plan, obtaining ADC& FIC
  • Providing the input to Load & Trim Staff, and ensuring trim sheet is prepared timely
  • Briefing and providing Crew with Meteorological Folder
  • Handing over Fuel Figures
  • Respond to Customer airline inquiries
  • Ensuring service delivery standards are met as per SLA, without compromising safety procedures
  • Ensuring Refueling is carried out well in time
  • Ensuring Catering is uplifted as per the number and category
  • Coordinating with regulatory authorities (Customs, Immigration etc.) for smooth operations
  • Active Participation in Airport Emergency drills conducted by DGCA
  • Monitoring all apron activities and initiating corrective procedures in terms of flight safety.

Customer service agent (Passenger services)

AIATSL AIR INDIA
Dabolim
12.2013 - 07.2016
  • Greeting and assisting airline customers in a polite and courteous manner
  • Ushering passengers to the aircraft
  • Answering the client quires about the arrival and departure of the flight
  • Profound knowledge for smooth and safe operations matching standards set by the company
  • Instructing the loaders for loading and unloading the bags and other materials
  • Proven ability in charging the CHECK IN COUNTERS, GD , FLOOR WALKING, &BOARDING GATE
  • Escorting the passengers with special attention towards old and handicapped
  • Worked for multiple airlines- Air india & Charter Flights
  • Customer Services Agent” for Air India at Goa International Airport
  • Handling Passengers of Air India and charter flights of Thomas Cook (A332), Thomson (B787), Oren Air (B777), Royal Flight (B757), Azur Air (B757/767), IKAR Air (B767), Air India (A319/320/321,B787),Mahan Air (A330), Tranaero (B747)
  • Excellent Check-in system knowledge of SITA, Amadeus, Mastero, Saber
  • To ensuring load control accuracy, practicality and procedural compliance so that, output is of a high standard with regard to safety and quality
  • Checking in passengers and giving seat numbers & giving out flight Information
  • Providing boarding passes and luggage labels & telling passengers about luggage restrictions
  • Weighing baggage and collecting any excess weight charges
  • Taking care of people with special needs, and unaccompanied children & calming and reassuring nervous passengers
  • Transferring luggage from check-in areas to departure areas & making sure luggage gets onto the right plane
  • Making announcements on the public-address system & handling complaints
  • Updating and monitoring flight information systems
  • Provide accurate and appropriate information in response to customer inquiries
  • Worked with higher management to ensure appropriate changes were implemented to improve customer satisfaction
  • All pre & post flight work
  • Compile and deliver flight documentations as required by customer
  • Liaise with various divisions such as ramp, cargo, passenger, catering, government agencies, etc
  • To collate data and to inform them of airlines standards and procedures
  • Handling multiple airline missing baggage's by issuing property irregularity & damage reports
  • Handling Departure and multiple airline arrival crew by clearing immigrations and customs
  • Handling all level four and direct transit passengers
  • Handling procedure of UMNR (Unaccompanied Minor)
  • Handling Pax when AOG (Aircraft on Ground)
  • To collect and present all documentation required by carrier before flight departure
  • Participate in training within airline and/or related agency in various areas of Ground Operations
  • Worked with higher management to ensure appropriate changes were implemented to improve customer satisfaction.

Passenger Services Executive (PSE)

GVK International Airport Mumbai
Mumbai
09.2012 - 10.2013
  • Handling of VIP,CIP passensger ,Meet And Assist, GVK Bussiness Lounge Supervisor
  • Monitoring of counters & airport fids for airline & airport
  • Assisting at front desk for airport quires.

Education

Bachelor of Science in Information Technology (BSc IT) -

Shobith University
MUMBAI

Intermediate (+2) - SCIENCE

BSP
MUMBAI

SSC -

BSP
MUMBAI

IESP AIRAWAT
MUMBAI

Skills

  • Hard working individual
  • Confident
  • Focused and passionate
  • Adaptable personality
  • Positive attitude
  • Good communication skill
  • Good presentation skill
  • Good customer relationship management skill
  • Good leadership skill
  • Capable of doing shift duties and working under pressure
  • Diploma in Hardware and Networking from Pune University
  • Team player
  • Microsoft Office Suite
  • Team Leadership
  • Multi-tasking

Languages

English
Proficient (C2)
Arabic
Intermediate
Hindi
Proficient (C2)
Marathi
Proficient (C2)
Konkani
Advanced

Certification

CERTIFIED LOAD AND TRIM CERTIFICATES FOR MULTIPLE AIRLINE

GULF AIR ,INDIGO,KLM,ROYAL JORDAN,AIR ARABIA ,PIA ,ETIHAD , GEORGIAN AIRWAYS,ROYAL NEPAL AIRLINES, AIR INDIA,

Accomplishments

EMPLOYEE OF THE MONTH

CERTIFICATE OF EXCELLENCE BY MULTIPLE AIRLINE

CERTIFICATE OF APPRECIATION BY MULTIPLE AIRLINE AND WITH IN COMPANY.

RECOGNITION CERTIFICATES BY AIRLINES AND WITH IN COMPANY

Timeline

Flight Coordinator/Load Control

Swissport Saudi arabia Ltd
08.2016

Operations Controller (OCC) - Ground Handling Operations/Flight Operations

AIATSL AIR INDIA
12.2013 - 07.2016

Customer service agent (Passenger services)

AIATSL AIR INDIA
12.2013 - 07.2016

Passenger Services Executive (PSE)

GVK International Airport Mumbai
09.2012 - 10.2013

Flight Coordinator

Swissport Saudi arabia Ltd

Load Control

Swissport Saudi arabia Ltd

Ramp Team Leader

Swissport Saudi arabia Ltd

Baggage Supervisor

Swissport Saudi arabia Ltd

Bachelor of Science in Information Technology (BSc IT) -

Shobith University

Intermediate (+2) - SCIENCE

BSP

SSC -

BSP

IESP AIRAWAT

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