Niyas Shahulhameed
Riyadh,01
Summary
Experienced IT professional with a strong desire to contribute to company growth in a challenging job environment. Possessing extensive industry exposure, skilled in computer software applications, hardware, networking, and software such as LAN, WAN, and Wireless LAN. Proficient in MS-Office 365, Adobe, broadcasting applications, Microsoft Windows OS & Server OS, and MAC iOS. Additionally, experienced with Microsoft Azure, Intune & Defender for onboarding & offboarding, and decommissioning old PCs & laptops. Effective organizational and communication skills well-suited for project management, follow-up, and on-time reporting. Committed and fast learner thrives as a problem solver and always willing to take on some IT assignments.
Experienced IT & Broadcast Support Engineer familiar with user support and root cause analysis. Advanced knowledge of Systems, Networking operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Skilled Senior IT Support Engineer successful at using judgment and advanced technical acumen to make positive impact on IT Software & Hardware. Forward-thinking and resourceful professional with diligent mindset and disciplined approach. Subject Matter Expert in [IT Broadcasting].
Competent IT Engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Results-oriented Senior IT Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior IT Engineer
ARA International Productions
03.2012 - Current
- In this company basically International Media & TV Productions (member of MBC Group), has been leading television and radio service production company with headquarters in Riyadh, KSA
- ARA works in partnership with media and television leaders companies( E.g. Al-Arabiya, SSC Sports, AlThaqafiyah Cultural TV, AL ULA FM, to create quality contents & Shows for the market broadcasters.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Provided System support to office end users in 12/7 uptime environment, often working double shifts to accommodate time zones.
- Collaborated with outside departments to implement system-wide improvements.
- Set up and administered production editing workstation and Avid iNews, Media composers and Adobe Creative cloud systems and configurations.
- Connected to computer of client using remote link ( remote help & Screen sharing apps) to install programs and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Assisted in development of system security protocols.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created standard, administrator and super user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Developed and implemented preventive maintenance procedures.
IT Technical Support Engineer
Ora InfoTech Co
04.2010 - 01.2012
- In this company basically Engineering Consultants, Construction works, IT Solution Providers, outsourcing and Industrial Trading etc., My Responsibility in IT Dept us an IT Technical Support Engineer outside work
- Our Dept mainly providing for IT ERP software solutions, Network management, Network security solutions & appliances supply, Hardware and Software solutions, Digital Signage Solutions, GPS Solutions
- Mainly our IT Team is doing AMC project works
- Our main IT projects are Saudi Electricity Co
- Dammam, Al-Hasa & Dhahran, Tulip Inn, InterContinental Hotel, Al-Bunaian Group of company and K.F.U.P.M Dhahran
- Complete Networking Solutions, Cabling, Wiring, Cabinets & Server Rack Stack Installations, Cable patch paneling, Servers, Routing and Switching configurations, PC's, Laptop's, Printers, Fax machines and Other hardware peripherals installation and configurations, IP Telephony Configuration, CCTV Configuration & Installation , EPBX Central Telephone software solutions, Digital Signage System solutions (Samsung magic info)etc.
System & Network Administrator
Argaam Investments
07.2007 - 03.2010
- Argaam is a GCC financial and investment based company, Argaam is a group of companies Argaam, Logta and Danatev
- Responsible for complete LAN, WAN and WLAN network management
- Daily backup, weekly and monthly backup of accounts and HRMS data's to Accounts server
- Cyberoam Security Firewall and ISA server 2004 is using for Internet firewalls
- Solid experience in planning, installing and configuring Microsoft Active Directory 2003, additional DC, Child domain, AD disaster recovery and backup
- Cisco Routing, Switching and VLAN implementation, configuration, managing TCP/IP network, Wireless network management with Cisco Linksys & D-Link Wireless Gateways & wireless Router, DC Server, client configuration, Microsoft SQL Server configuration, Cisco VPN client using for point-to-point connection through tunneling the network for secure data transfer, VPN (PPTP & L2TP) configurations, monitoring, remote sharing network through Dubai Head Office
- Responsible for network configuration, routing and switching, installing patches, making server backups, managing exchange mail server, system assembling, configuration, installation, wireless connectivity, replication between FTP Server and client machines, securing the network and also troubleshooting etc
Network, System Administrator & Junior Network Security Administrator
NetSpyder Network Solutions
07.2005 - 04.2007
- Install, Administrate, Configure and troubleshoot various types' operating systems like windows 98, 2000, XP, Vista, Windows 7, Windows Server 2000/ 2003 / 2008 and Red Hat Linux, Ubuntu etc
- Well familiarized in Microsoft Office 2000/2003/2007/2010 applications such as Outlook, Word, Excel, Access, PowerPoint, InfoPath and Visio for data documentation, spreadsheets filing and designing requirements
- Well experienced in monitoring and administering cooperates and user level antivirus securities such as Symantec Endpoint Security, Mcfee, F-Secure, Kaspersky, Trend Micro, AVG and ESET Nod32 for servers and workstations
- Extensive skills in TCP/IP, DNS, DHCP, IIS, FTP, SNMP, RRAS, Terminal Services, Group Policies, Remote Assistance and Desktop, NTFS Security, Hard disk RAID configuration, Disk Quota etc
- Installing and configuring Microsoft ISA 2004 / 2006 servers, configuring rules and filters, enforcing ISA proxy, publishing Web and Exchange, reporting
- Installation and basic configuration of Microsoft SQL 2005 / 2008 Service packs express.
Network, System Administrator & Junior Network Security Administrator
Net Spider Network Solutions, B.T.M Layout
07.2005 - 04.2007
- In this company is an IT Network Solution Provider with Software and hardware supplier
- Responsible for network & system securities implementations, Server & Client configuration, Microsoft Exchange server, ISA Server installations, Video Conferencing, Wi-Fi & Wireless Configurations, Cabling, Routing and Switching, updating software, virus definitions and installing patches, Network Printer Installations, Cisco routers & switches like catalyst & multi-layer switches configurations
- Rack & stack cabinet Installations, patch panel, Cabling Servers, PC's assembling, configuration, installation and troubleshooting, deploying software's and applications
- Active directory group policies of user's and group permissions and restrictions management etc.
Education
Bachelor of Computer Application -
Bangalore University
01.2005
Plus Two - undefined
M.T.S Higher Secondary School
01.2001
S.S.L.C - undefined
C.M.S. High School
01.1999
Skills
- Network administration
- Application support
- Remote support
- Hardware installation
- Server maintenance
- Mobile device management
- Incident management
- Software deployment
- Application installations
- Remote assistance
- Technical analysis
- Hardware and software installation
- Hardware troubleshooting
- Quality assurance
- Technical support
- Security protocols
- Ticketing systems
- Project management
- Troubleshooting skills
- Web security
- Troubleshooting and Diagnostics
- Network troubleshooting
- User support
- System configuration
- Backup and recovery
- System administration
- Operating systems
- Project coordination
- Hardware support
- Quality controls
Certification
- Cisco Certified Network Associate, CSCO 10913292
- Microsoft Certified System Engineer, 3395378
Languages
English
Arabic
Hindi
Malayalam
Disclaimer
I hereby declare that all the details mentioned above are true and correct to the best of my Knowledge.
Personal Information
- Iqama Status: Transferable
- Age: 33
- Nationality: Indian
- Driving License: Valid Saudi driving license
- Marital Status: Married
Searching new technologies, IT tools and technologies
New IT common latest IT troubleshooting, user friendly System, server, cloud, on-prem, hardware, Networks and IT security based applications and tools resolving IT related issues, problems and complaints on-time. Also supports and work as Team work and sprint with result orientated way.
Software
Microsoft, Apple MAC OS, IT, Broadcasting, Systems, network and cloud based applications
Interests
Technologies, Sports, entertainments, adventures and community and social help and supporting people
Timeline
Senior IT Engineer
ARA International Productions
03.2012 - Current
IT Technical Support Engineer
Ora InfoTech Co
04.2010 - 01.2012
System & Network Administrator
Argaam Investments
07.2007 - 03.2010
Network, System Administrator & Junior Network Security Administrator
NetSpyder Network Solutions
07.2005 - 04.2007
Network, System Administrator & Junior Network Security Administrator
Net Spider Network Solutions, B.T.M Layout
07.2005 - 04.2007
Plus Two - undefined
M.T.S Higher Secondary School
S.S.L.C - undefined
C.M.S. High School
Bachelor of Computer Application -
Bangalore University
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