Muhammed Niyas Vallikunnath
Dammam,المملكة العربية السعودية
Summary
Trained IT worker skilled with hardware and software. Analytical in investigating problems, tracing root causes and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Senior IT support engineer
Cenomi Retail
Dammam, Saudi Arabia
2014.10 - Current
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Completed investigations to check on reported errors, reproduce problems and trace faults.
- Installed new software for users and monitored version and patch update requirements.
- Installation, configuration and troubleshooting Oracle Application and IBT.
- Installation and configuration of SOTI Enterprise Mobility Management System.
- Maintenance and optimization of PCs and LAN.
- Ensure adequate antivirus protection & solutions are maintained and updated.
- Updating Company's Helpdesk Software with daily notes and findings.
- Configuration and troubleshooting of CCTV System (Honeywell).
- Used MnageEngine to track support tickets and document actions.
- Tracked computer system and network performance to identify root causes of issues.
- Answered user questions about hardware and software operation to help resolve problems.
System/Network Administrator
Sevana Hospital & Research Centre. PVT Ltd.
Pattambi, India
2009.12 - 2014.08
- Installation, configuration and administration - Windows Server 2008R2 and Windows 7& 8.
- Configuration of peripherals, Office Network & Devices.
- Maintenance and optimization of PCs and LAN.
- Monitors performance and provides troubleshooting for system hardware and software.
- Ensure adequate antivirus protection & solutions are maintained and updated.
- Installation, configuration and troubleshooting of CCTV System.
- Installation, configuration and troubleshooting EPBAX (LG Aria1000).
- Clear employees’ code locks from database using Ibex pert (SQL).
- Assign user permissions using H.I.S(Hospital Information System).
Network Administrator Trainee
MES Medical College
Perinthalmanna, India
2009.06 - 2009.12
- Install and integrate new server hardware and applications.
- Monitor network performance (availability, utilization and latency) and test for weaknesses.
- Set up user accounts, permissions and passwords.
- Resolve problems reported by end user.
Education
Bachelor of Science - Computer Science
Calicut University
India 2005.07 - 2008.04
Skills
- Technical issues analysis
- Application installations
- Desktop support
- Staff education and training
- Hardware diagnosis
- Troubleshooting proficiency
- ORPOS expert
- Hardware upgrades
- Ability to work under tight deadlines and as part of team and Multi-Task Operations
- Communication skills
- Multilingual
- Team building
Languages
English
Fluent
Arabic
Advanced
Hindi
Fluent
Certification
- Microsoft Certified System Administrator [MCSA] (MCP id: 6816106).
- CCNA (Course Completed).
- ITIL V4. (Course Completed).
- Fortinet (Course Completed).
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Senior IT support engineer
Cenomi Retail
2014.10 - Current
System/Network Administrator
Sevana Hospital & Research Centre. PVT Ltd.
2009.12 - 2014.08
Network Administrator Trainee
MES Medical College
2009.06 - 2009.12
Bachelor of Science - Computer Science
Calicut University
2005.07 - 2008.04