Njood A. Almulhim

• Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
• Improved decision-making processes with accurate data analysis and visualization techniques.
• prepared the weekly highlights report and "quarterly business review" presentation.

• Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
• Assisted in budget planning, recommending cost-effective hardware and software solutions for company-wide use.
• Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• • Managing SABGSD IT maintenance Operation :
  1.Annual IT Materials Forecast for four areas (CA,NA,SA,AJ)
  2.Semi-annul inventory for all IT Assets assigned to SABGSD Schools
  3.End user trainings for all introduced technologies.
  4.Defective IT Assets Replacement Program

• Design & execute IT Engineering projects in terms of:

1.Fund planning

2.Fund secure process

3.Scope of Work

4.Design

5.Procurement

6.Execution

7.Testing & commissioning

8. Close out activities

• Enhanced asset life cycle with thorough analysis of equipment history, failure modes, and cost factors.
• Created detailed work orders specifying required tasks, materials, tools, and resources for efficient execution by technicians.
• Established strong communication channels between departments, streamlining coordination efforts during scheduled shutdowns or emergencies.
• Streamlined workflow processes for maintenance teams by monitoring performance metrics and adjusting task priorities accordingly.
• Improved equipment uptime by diligently scheduling and coordinating preventive maintenance tasks.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
• Created and maintained daily and weekly reports for upper management.

• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
• Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Maintained office PCs, networks and mobile devices.