Njoud Baeshen
Summary
Motivate, ambitious, and hardworking person, with broad skills and experience in Microsoft Office. Furthermore, a key strength is communication: building strong relationships with people in order to deliver the best results.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Accounts Enrollment
Bupa Arabia
Jeddah
11.2024 - Current
- Handle after-sales closure requests by inputting companies into the system, including complete details of all benefits, schemes, and associated hospitals.
- Validate all information to ensure accuracy and suitability for correct system entry, supporting a smooth and error-free registration process.
- Coordinate with Relationship Managers to review and resolve any missing or insufficient company details before submission.
- Propose and implement system improvement ideas to enhance efficiency and productivity, with a focus on cost savings.
- • Participate in projects and meetings to contribute to discussions on the company’s vision and strategic direction.
Customer services Coordinator
Nahdi Medical CO
09.2019 - 06.2026
- Ensured and sustained high guest satisfaction through efficient issue resolution and proactive support.
- Managed and resolved logistic operation-related complaints promptly to minimize disruption.
- Quickly responded to customer concerns with effective solving plans, maintaining customer satisfaction.
- Organized delivery times for specialty items, ensuring on-time pharmacy service.
- Conducted root cause analysis for complaints, implementing preventative measures.
- Managed all pharmacies across two cities in KSA, establishing strong relationships with healthcare professionals.
- Utilized MS 365 tools (Excel and PowerPoint) to create reports and presentations for data-driven decision-making.
- Conducted pharmacy visits to verify quantity accuracy and environmental safety compliance.
Education
BSc - Tourist Guidance
king Abdulaziz University
9 2019 - 6 2022
Skills
- Problem-solving
- Teamwork
- Microsoft (EXCEl Power BI)
- Communications
- Data Validation & Quality Assurance
- Strategic Thinking
Certification
ISO9001 :2015
Languages
Arabic – Native
English – Advanced
Community Volunteer
- Les Roches Crans Montana University - Swiss Crans Montana, 2022-09, Completed a comprehensive traineeship at Les Roches University, acquiring diverse skills in Administration, Management, Hospitality Facilities Management and Design, Marketing, and Human Resources.
- King Faisal Specialist Hospital - Jeddah, Saudi Arabia, Jeddah, Saudi Arabia, 2022-03, Volunteered to visit cancer pediatric patients to give gifts for Eid al-Adha.
- Abdul Raouf Khalil Museum - Jeddah, Saudi Arabia, Jeddah, Saudi Arabia, 2021-09, 2021-11, Trained as a tourist guide to international tourists on ancient archaeological collections related to Saudi heritage and the Ottoman Empire.
- Effective Syndrome Association - Jeddah, Saudi Arabia, Jeddah, Saudi Arabia, 2021-04, Volunteered to help 20 children acquire educational skills.
Timeline
Accounts Enrollment
Bupa Arabia
11.2024 - Current
Customer services Coordinator
Nahdi Medical CO
09.2019 - 06.2026
BSc - Tourist Guidance
king Abdulaziz University
9 2019 - 6 2022