Njoud Faisal AlMadi
Riyadh,Saudi Arabia
Summary
Strategic and people-focused Senior Communication & Change Manager with deep expertise in leading transformation programs, performance optimization, and impactful communication across government sectors. Experienced in aligning projects with Saudi Vision 2030, building stakeholder trust, driving organizational readiness for change and complemented by skills in KPI development and performance reporting. Known for developing high-impact communication strategies and fostering collaboration to deliver measurable results.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Manager – Communications & Organizational Change
Ministry of Interior – Vision Realization Office (VRO)
05.2021 - 07.2025
- Led communication strategies to align internal teams and senior stakeholders with national strategic objectives.
- Designed and launched media campaigns highlighting key achievements in support of Vision 2030.
- Improved the visibility and understanding of VRO services among key stakeholders and partners.
- Developed and managed the Annual Achievements Report, summarizing major milestones and outcomes.
- Designed and analyzed strategic stakeholder surveys to gather insights and guide decision-making.
- Prepared high-level executive briefs, visual performance dashboards, and talking points for leadership.
- Planned and delivered annual exhibitions to showcase VRO’s strategic initiatives and success stories.
Performance Management Specialist
Ministry of Interior – Vision Realization Office (VRO)
03.2020 - 05.2021
- Built and maintained KPI libraries at strategic and sector levels to measure performance effectively.
- Advised internal teams on performance frameworks, risk indicators, and data governance best practices.
- Delivered dashboards and performance insights to senior leadership using data-driven storytelling.
- Managed content and updates on internal performance platforms to ensure data accuracy and relevance.
Quality Assurance Specialist
National Center for Security Operations – MOI
11.2017 - 03.2020
- Evaluated service quality delivered by frontline teams, ensuring adherence to MOI standards.
- Analyzed incident reports and call center data to identify trends and improve service delivery.
- Developed centralized reporting systems to monitor performance and flag key operational issues.
Graduate Development Program Trainee
Capital Market Authority (CMA) – Compliance Department
10.2015 - 09.2016
- Supported case reviews involving potential violations of Capital Market Law and CMA regulations.
- Assisted in drafting compliance reports and monitoring follow-up actions with market institutions.
- Participated in the evaluation of governance, risk, and compliance (GRC) practices.
- Helped improve communication and coordination between CMA and stakeholders.
- Contributed to the detection of disclosure issues and suspicious market activities.
Financial Analyst
Tata Consultancy Services (TCS)
05.2015 - 09.2015
- Reviewed and processed client payments while ensuring alignment with contract terms and service agreements.
Education
MBA – Master of Business Administration -
Dar Al-Uloom University
01.2022 - 01.2024
Bachelor’s - Accounting
Princess Nourah bint Abdulrahman University
01.2010 - 01.2014
Skills
- Communication Strategy
- Change Management
- Stakeholder Engagement
- Relationship Building
- Change Impact Analysis
- Readiness Planning
- KPI Development
- Performance Reporting
- Governance Awareness
- Risk Awareness
- Compliance Awareness
- Cross-Functional Collaboration
- Conflict Resolution
- Executive Briefing
- Reporting Automation
- Oracle Applications
- Power BI
- Advanced Excel
- Confident Presenter
- Supportive Team Leader
- Collaborative Mindset
- Stakeholder engagement
- Strategic communication
Certification
- Certified Change Management Professional, Prosci, 2023
- Leadership in Enterprise Change & Development, HDTC, 2022
- CME-1 Capital Market Certification, Money Experts Institute, 2016
- Retail Banking Professional Certificate, 2015
- ICAAP & SREP Training, Aptivaa, 2015
Languages
Arabic
English
Timeline
MBA – Master of Business Administration -
Dar Al-Uloom University
01.2022 - 01.2024
Senior Manager – Communications & Organizational Change
Ministry of Interior – Vision Realization Office (VRO)
05.2021 - 07.2025
Performance Management Specialist
Ministry of Interior – Vision Realization Office (VRO)
03.2020 - 05.2021
Quality Assurance Specialist
National Center for Security Operations – MOI
11.2017 - 03.2020
Graduate Development Program Trainee
Capital Market Authority (CMA) – Compliance Department
10.2015 - 09.2016
Financial Analyst
Tata Consultancy Services (TCS)
05.2015 - 09.2015
Bachelor’s - Accounting
Princess Nourah bint Abdulrahman University
01.2010 - 01.2014
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