NJOUD NAJI
Jeddah,SAUDI ARABIA
Summary
Compassionate healthcare professional with expertise in patient care, vital signs monitoring, and daily living support. Certified in CNA, PCT, and BLS, committed to patient comfort and safety. Experienced in customer service within clinical settings, skilled in resolving queries and fostering client relationships. Proficient in inventory management and maintaining high clinic standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service
ABEER MEDICAL CLINIC
Jeddah
2025.05 - Current
- Led customer service teams to provide exceptional service, swiftly resolving complaints and ensuring patient satisfaction.
- Demonstrated empathy and effective communication skills to support patients and their families during their healthcare journey.
- Trained new employees in customer service standards and clinic policies.
- Coordinated appointment scheduling and follow-up communications, enhancing patient access and clinic workflow.
- Processed billing and verified insurance, contributing to smooth administrative operations.
- Maintained accurate patient records and confidentiality in compliance with healthcare standards.
Patient Care Technician
AISACOM
Jeddah
2023.07 - 2024.11
- Monitored and recorded vital signs, ensuring accuracy to aid in timely and effective patient assessments.
- Delivered compassionate patient care services across diverse healthcare settings, enhancing patient comfort and support.
- Graduated from comprehensive training programme, developing proficiency in patient monitoring techniques to ensure high-quality care.
Nurse Assistant
AISACOM
Jeddah
2023.07 - 2024.11
- Monitored vital signs including temperature, blood pressure, and pulse, documenting changes to inform care decisions.
- Assessed blood pressure, pulse rate, and oxygen level during evaluations to provide accurate health status.
- Observed symptoms to monitor unusual changes requiring medical attention.
- Recorded patient information in electronic health records, ensuring accuracy and compliance for continuity of care.
- Manage daily project tasks and ensure timely completion of deliverables.
Education
Higher National Certificate - PTC AND CNA
AISACOM FOR HEALTH CARE TRAINING CENTER
Jeddah2024-01
Bachelor of Science - Science
JEDDAH HIGH SCHOOL INTERNATIONAL
Jeddah2021-01
Skills
- CUSTOMER SERVICE
- CLIENT MANAGEMENT
- APPOINTMENT SCHEDULING
- INSURANCE PROCESSING
- BILLING VERIFICATION
- INSURANCE APPROVAL
- QUALITY ASSURANCE
- PATIENT CARE
- HEALTHCARE
- CLINICAL DOCUMENTATION
- COMMUNICATION
- ACTIVE LISTENING
- PROBLEM SOLVING
- TEAM LEADERSHIP
- EMPLOYEE TRAINING
- CASHIER
- WORD PROCESSING
Languages
ENGLISH
Advanced
C1
FRENCH
Advanced
C1
ARABIC
Intermediate
B1
Spanish
Beginner
A1
Certification
- NURSE ASSISTANT
- PATIENT CARE TECHNICIAN
- MARKETING
- BLS
Timeline
Customer Service
ABEER MEDICAL CLINIC
2025.05 - Current
Patient Care Technician
AISACOM
2023.07 - 2024.11
Nurse Assistant
AISACOM
2023.07 - 2024.11
Higher National Certificate - PTC AND CNA
AISACOM FOR HEALTH CARE TRAINING CENTER
Bachelor of Science - Science
JEDDAH HIGH SCHOOL INTERNATIONAL