Noel Morris
Riyadh,Kingdom of Saudi Arabia
Summary
Dynamic and ambitious professional with a proven track record in sales administration management and business development. Demonstrates exceptional skills in motivating and leading teams, meeting sales targets, and optimizing profit margins. Proficient in project management tools, CRM systems, and sales cycle management, ensuring seamless execution of sales plans and customer engagement strategies. Adept at handling customer objections, product demonstrations, and new business acquisition to drive revenue generation. Committed to achieving targets through effective delegation, supervision, and collaboration within teams. Career goals include further enhancing technical product understanding and supply chain expertise to maximize business growth opportunities.
Sales Supervisor with strong marketing and sales background. Creates dynamic sales teams to achieve optimum performance. Shares product and merchandising knowledge to drive results.
Business-minded Sales Supervisor with 14 years of experience in Labelling, Construction, and Chemical Plant industry. Proven history of effectively evaluating and enhancing service levels. Excellent project planning and budgeting skills.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Sales Supervisor
Gulf Spear Trading
Riyadh, Saudi Arabia
03.2023 - 05.2025
- Implemented promotional campaigns, leading to increased product visibility.
- Managed customer queries to improve overall Sales experience.
- Negotiated deals with suppliers, securing best prices for products.
- Delegated tasks effectively, ensuring team productivity was maximized.
- Identified potential markets with detailed research and analysis.
- Established strong client relationships which resulted in repeat business.
- Developed new sales strategies for enhanced revenue generation.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
Sales Supervisor
Core Team Trading
Jubail, Saudi Arabia
01.2020 - 01.2023
- Established strong client relationships which resulted in repeat business.
- Streamlined the sales process through effective leadership.
- Collaborated with marketing team to design effective sales promotions.
- Developed new sales strategies for enhanced revenue generation.
- Ensured adherence to company standards by conducting routine checks and balances.
- Coordinated with other departments to ensure smooth operations.
- Identified potential markets with detailed research and analysis.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Negotiated deals with suppliers, securing best prices for products.
- Managed customer queries to improve overall sales experience.
Customer Support Representative
Tribe Consulting
Karachi, Pakistan
01.2017 - 01.2019
- Addressed customer queries, ensuring complete resolution.
- Maintained accurate records of customer interactions to ensure continuity in service delivery.
- Utilised CRM software efficiently for tracking interactions and managing data.
- Delivered superior customer experience by showing patience and understanding during calls.
- Followed up on unresolved issues to guarantee quick solutions.
- Collaborated with different teams for smooth operations.
- Handled difficult situations calmly, preserving company reputation.
- Provided product information to enhance customers' understanding of the products.
- Improved customer satisfaction by resolving complaints in a timely manner.
- Adhered strictly to company policies whilst dealing with customers' requests or complaints.
- Managed high call volumes for better efficiency and productivity.
- Achieved excellent service with good listening skills and empathy.
- Conducted outbound calls for follow ups or issue resolutions.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Processed inbound customer calls, providing information on service or product upgrades
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Representative
Nasser Faleh Al-Hajri Trading Establishment
Khobar, Eastern Province
06.2010 - 11.2016
- Company Overview: Brady Europe Identification Solution
- Brady Europe Identification Solution
- Strengthened brand reputation with impeccable professionalism and integrity.
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Tailored pitches according to individual consumer preferences to increase conversion rates.
- Developed comprehensive knowledge of product offerings to facilitate customer decisions.
- Expanded client base through targeted outreach initiatives.
- Coordinated with logistics team for timely product deliveries, ensuring customer satisfaction.
- Identified potential leads, resulting in improved sales performance.
- Optimised sales presentations using persuasive communication techniques.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
- Helped resolve client problems quickly with superior customer service.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
Warehouse Supervisor
Mohammed Faleh Al-Hajri Contracting
Qatif, Saudi Arabia
03.2009 - 06.2010
- Maintained warehouse layout and organisation for maximum efficiency.
- Implemented waste reduction initiatives, promoting environmental sustainability.
- Oversaw loading and unloading processes, ensuring safe handling of goods.
- Collaborated with other department managers for smoother interdepartmental transactions.
- Enhanced logistic processes with accurate record keeping system.
- Coordinated incoming goods, ensuring accuracy in inventory management.
- Ensured safety regulations compliance by conducting regular inspections.
- Improved stock control systems, resulting in reduced discrepancies during audits.
- Streamlined operations with implementation of effective procedures.
- Managed end-of-day clean-up operations, maintaining a tidy working environment.
- Improved warehouse layout to maximise storage space.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
Education
B.A - Arts
Karachi University
Pakistan 12.2008 - 12.2009
Intermediate - Arts
Karachi Board
Pakistan 12.2005 - 12.2007
Matriculation - Computer Science
Karachi Board
Pakistan 12.1999 - 12.2000
DIT - DIT
NCR Pakistan
Pakistan 04.2001 - 04.2002
CCNA preparation - Cisco Networks
APTECH
Pakistan 12.2007 - 12.2008
Diploma in Sales and Marketing - Sales and Marketing
Board of Technical Education Islamabad Pakistan
Pakistan 01.2005 - 01.2008
Skills
- Ambitious
- Punctual
- Motivating and Leading
- Ability to work under stress
- Team collaboration
- Meeting sales targets
- Multitasking capabilities
- Profit margin optimisation
- Target achievement
- Project management tools proficiency
- Technical product understanding
- Supply chain understanding
- Handling customer objections
- Delegation and supervision
- Product knowledge
- Business development
- Project scheduling
- Sales data analysis
- Database management
- Sales cycle management
- CRM proficiency
- Product demonstration
- Sales plan execution
- Customer engagement strategy
- Sales reporting
- Reporting data
- Sales administration management
- Revenue generation
- Product presentation
- New business acquisition
Certification
- Brady Certificate, Brady Identification College BIC 2011 Sales, Dubai
- Brady Certificate, Brady Identification College BIC 2015 Sales, Abu Dhabi
- Outstanding Performance Certificate, From Brady Middle East for Selling and Promoting Brady in Kingdom of Saudi Arabia, 07/01/15
- Diploma in Sales and Marketing, From Board of Technical Education Islamabad Pakistan, 2005-2008
Languages
Urdu
Native
English
Fluent
Arabic
Beginner
Personal Information
- Age: 40
- Passport Number: AH0918022
- Father's Name: Morris Thomas
- Date of birth: 06/13/84
- Nationality: Pakistani
- Marital status: Married
Custom
KAFD Towers Riyadh Chamber of Commerce Tower Khobar Ajdan Tower Khobar Suliman Habib Project Sahafa Riyadh VIA Riyadh Suliman Habib Hospital Takhusasi Riyadh King Salman Park Riyadh SWCC Jeddah
Affiliations
- Reading Books and Watching Movies
Accomplishments
1. Brady Certificate (Brady Identification College BIC 2011 Sales) Dubai
2. Brady Certificate (Brady Identification College BIC 2015 Sales) Abu Dhabi
3. Outstanding Performance Certificate From Brady Middle East for Selling and
Promoting Brady in Kingdom of Saudi Arabia in July 2015
Timeline
Sales Supervisor
Gulf Spear Trading
03.2023 - 05.2025
Sales Supervisor
Core Team Trading
01.2020 - 01.2023
Customer Support Representative
Tribe Consulting
01.2017 - 01.2019
Sales Representative
Nasser Faleh Al-Hajri Trading Establishment
06.2010 - 11.2016
Warehouse Supervisor
Mohammed Faleh Al-Hajri Contracting
03.2009 - 06.2010
B.A - Arts
Karachi University
12.2008 - 12.2009
CCNA preparation - Cisco Networks
APTECH
12.2007 - 12.2008
Intermediate - Arts
Karachi Board
12.2005 - 12.2007
Diploma in Sales and Marketing - Sales and Marketing
Board of Technical Education Islamabad Pakistan
01.2005 - 01.2008
DIT - DIT
NCR Pakistan
04.2001 - 04.2002
Matriculation - Computer Science
Karachi Board
12.1999 - 12.2000
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