Noha Alzahrani
Dammam,Saudi Arabia
Summary
Dynamic professional with exceptional communication skills, problem-solving abilities, and leadership expertise. Proven track record in public relations and customer relations service. Adept at fostering positive client interactions and enhancing organizational reputation.
Overview
13
13
years of professional experience
Work History
Sales Executive
Positive Facilities Co Ltd
Khobar, Eastern Province
09.2022 - Current
- Increased customer engagement by delivering high-quality product demonstrations.
- Established strong relationships with key industry players to expand business reach.
- Identified new business opportunities that enhanced growth potential of the company.
- Developed customer loyalty with excellent customer service, leading to repeat business.
- Boosted sales revenue through aggressive and targeted marketing strategies.
- Streamlined sales process to enhance operational efficiency and productivity.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Generated new leads and opportunities to maximise revenue.
- Established and maintained positive, profitable client relationships through superb communication.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Delivered high sales performance within budget to strict deadlines and targets.
Senior Sales Support Officer
Fal Insurance Brokers
Khobar, Eastern Province
08.2020 - 08.2022
- Improved customer satisfaction by providing efficient sales support and handling enquiries professionally.
- Enhanced team productivity with diligent administrative tasks management.
- Coordinated sales meetings to streamline communication and strategy implementation.
- Handled client queries, resulting in improved customer relationships.
- Supported sales team in achieving business objectives by taking on additional administrative responsibilities.
- Facilitated smooth operations by managing the CRM system effectively.
- Assisted clients in selecting suitable products based on their needs; maximised sale opportunities whilst maintaining high levels of customer satisfaction.
- Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
- Processed high-volume customer orders to achieve productivity KPIs.
- Increased current product and service sales through knowledgeable customer advice.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
Senior Account Support
Earnst and young
Khobar, Eastern Province
04.2019 - 09.2019
- Streamlined communication channels within the team, facilitating better work flow.
- Managed account enquiries to ensure customer (Audit team) satisfaction.
- Conducted regular meetings with the client (Audit team) to understand their requirements.
- Collaborated closely with the audit team to improve product knowledge, resulting in enhanced customer service.
- Maintained comprehensive records of all (Audit team) interactions, improving future reference points.
- Followed company CRM models to maintain up-to-date, accurate account information.
- Engaged stakeholders with agreed deliverables to meet client and company requirements.
Senior Account Administrator
Willis Towers Watson
Khobar, Eastern Province
10.2011 - 03.2019
- Prepared client billing under guidance from billing manager.
- Researched and rectified billing and invoice issues.
- Co-ordinated between billing department and Relation Managers' team to resolve problems.
- Escalated complex billing issues to senior teams for closure.
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data, correcting any identified errors.
- Performed collection of overdue debts, reconciling high-volume account queries.
- Prepared monthly reports and statements, and reconciled accounts correctly.
- Kept accurate operations records for thorough data auditing.
- Resolved complex collection cases to foster a positive outcome.
- Organised daily work based on collection priority.
- Managed generation, distribution and collection of Clients invoices.
Education
The Financial Academy
Dammam, Eastern Province 04.2001 -
Skills
- Communication skills
- Problem-solving
- Leadership
- Public Relations
- Knowledge of Custemer relations service
Timeline
Sales Executive
Positive Facilities Co Ltd
09.2022 - Current
Senior Sales Support Officer
Fal Insurance Brokers
08.2020 - 08.2022
Senior Account Support
Earnst and young
04.2019 - 09.2019
Senior Account Administrator
Willis Towers Watson
10.2011 - 03.2019
The Financial Academy
04.2001 -
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