NOJOOD K. MANSOURI
Jeddah
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
Work History
Project Lead
Saudi Motor Sport
10.2020 - 11.2023
- Maintained quality assurance standards while managing large-scale projects, resulting in significant reductions in defects and rework.
- Reduced project completion timeframes through strategic resource allocation and efficient task delegation.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Established strong relationships with clients, leading to repeat business and positive referrals for the company.
- Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
- Contributed ideas during team meetings that led to the implementation of innovative solutions for enhanced customer experience management.
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Implemented new strategies for improving response times to client inquiries, resulting in more efficient resolutions and higher satisfaction rates.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Business Development Manager
EDUCON-YASM CO.
1 2019 - 1 2020
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Implemented policies and standard operating procedures for continuous improvement.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Directed activities and initiatives to achieve regulatory compliance, foster good manufacturing practices and meet component quality standards.
- Coordinated visits and provided briefs to improving knowledge and awareness of operational activities, programs and offerings.
- Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.
- Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Evaluated upcoming program plans to forecast expected resource needs.
- Built relationships with customers and managed accounts to drive revenue and profit.
Project Lead
LAHEEM EVENT MANAGEMENT CO.
01.2018 - 04.2019
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Marketing Manager
ReedSunaidi Company-DECOFAIR EXHIBITION
11.2017 - 05.2018
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Implemented data-driven marketing strategies, utilizing analytics tools to track campaign success and refine tactics as needed.
- Optimized website content for improved search engine rankings and increased web traffic.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
Event Sales and Marketing Consultant
Kuwait Expo-Self Employee- Freelancer
01.2016 - 01.2017
- Organized successful trade show exhibitions by coordinating booth setup, materials, staffing, and follow-up communications.
- Assisted clients in achieving their goals by providing expert advice on event design, budgeting, and logistics planning.
- Improved client retention rates through proactive communication and excellent customer service skills.
- Utilized social media platforms effectively to promote upcoming events and engage with prospective attendees directly.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
Marketing & Sales Manager
DESIGNE CREATION,HEYA EXHIBITION- Freelancer
01.2014 - 01.2016
- Increased brand visibility by implementing strategic marketing campaigns and sales initiatives.
- Optimized sales processes with streamlined customer relationship management strategies.
- Fostered a culture of continuous improvement within the marketing and sales teams, promoting innovation and best practices sharing.
- Negotiated contracts with vendors to secure optimal pricing for marketing materials and services.
- Improved customer retention rates, fostering strong relationships through personalized interactions.
PROJECT MANAGER
NHHCF, BISAT ALREEH Exhibition
03.2013 - 11.2016
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency.
- Drove team success through shared vision and recognition of quality performance.
- Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
Customer Services
Arab National Bank, ANB
11.2010 - 08.2012
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Promoted products or services to each customer to consistently achieve sales targets.
Marketing & Sales Executive
Rania Khogeer Trading Establishment
02.2006 - 01.2009
- Directed full-cycle marketing and advertising strategies including cost estimation, managing resource allocation and community relations building.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
Education
Bachelor of Science - Accounting
King Abdul AL- Aziz University
06.2003 - 05.2010
Skills
Self-motivated
Extremely Organized
Data Analysis
Problem Resolution
Complaint Handling
Quality Assurance Controls
Key Projects
- EXTREME E 2023 - Project Lead.
- FIFA World CUP Qatar 2022 - Ticketing Manager.
- FORMULA 1 SAGP - VIP Guest Services & Ticketing Manager.
- DECOFAIR Expo 2018 - Marketing Manager.
- HEYA Expo Doha 2016 - Marketing & Sales Manager.
- KUWAIT Expo 2015 - Marketing & Sales Manager.
- BISAT L REEH Exhibition - Project Manager.
Languages
ARABIC
Proficient
C2
ENGLISH
Advanced
C1
Timeline
Project Lead
Saudi Motor Sport
10.2020 - 11.2023
Project Lead
LAHEEM EVENT MANAGEMENT CO.
01.2018 - 04.2019
Marketing Manager
ReedSunaidi Company-DECOFAIR EXHIBITION
11.2017 - 05.2018
Event Sales and Marketing Consultant
Kuwait Expo-Self Employee- Freelancer
01.2016 - 01.2017
Marketing & Sales Manager
DESIGNE CREATION,HEYA EXHIBITION- Freelancer
01.2014 - 01.2016
PROJECT MANAGER
NHHCF, BISAT ALREEH Exhibition
03.2013 - 11.2016
Customer Services
Arab National Bank, ANB
11.2010 - 08.2012
Marketing & Sales Executive
Rania Khogeer Trading Establishment
02.2006 - 01.2009
Bachelor of Science - Accounting
King Abdul AL- Aziz University
06.2003 - 05.2010
Business Development Manager
EDUCON-YASM CO.
1 2019 - 1 2020
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