Noman Akbar Khan
Madinah,Pakistan
Summary
Meticulous Housekeeping Experience with 12+ years for providing high standards of cleaning excellence. Inspiring teams to achieve spotless results through exemplary training and leadership to achieve outstanding levels of customer satisfaction. Organized, methodical and results-focused leader with meticulous eye for detail.
Accomplished professional specializing in guest relationship management, business development, and operational leadership. Expertise in Opera Cloud hotel systems and MS Office applications, including Word, Excel, and PowerPoint. Proficient in cleaning chemicals, hygiene standards, sanitation protocols, and employee training. Committed to enhancing operational efficiency and ensuring compliance with industry regulations.
Overview
13
13
years of professional experience
12053
12053
years of post-secondary education
1
1
Certification
Work history
Assistant housekeeping manager
Peninsula Worth Hotel
Medina, Medina Region
2026.01 - Current
- Fostered a positive working atmosphere, contributing towards increased employee morale and productivity.
- Handled customer complaints professionally, leading to improved customer relations.
- Resolved conflicts among team members amicably, fostering better teamwork.
- Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
- Assisted in inventory management for timely replenishment of cleaning supplies.
- Managed laundry operations to ensure clean linens and towels were always available.
- Audited rooms after cleaning to check cleanliness standards.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Budgeted for cleaning staff and resource requirements.
Sr. Housekeeping Supervisor
The Oberoi
Madina
2024.12 - 2025.12
- Supervising and overseeing the day-to-day housekeeping operation including inspection of guest rooms and public areas.
- Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
- Scheduling staff shifts and organizing replacements as required.
- Handling guest requests and complaints.
- Maintaining inventory of cleaning supplies and linens.
- Oversaw room maintenance tasks, ensuring an excellent guest experience every time.
- Carried out regular inspections to uphold quality control standards.
Public Area In-charge/Shift In-charge
BANYAN TREE Hotels & Resorts
AlUla
2022.03 - 2024.12
- Supervise and train the housekeeper attendant on cleaning and maintenance task by Banyan Tree Resorts. (Before opening the resort).
- Understood and complied with lost & found procedure.
- Received and acted on guest complaints and concerns relating to the state of their rooms & public areas.
- Maintain the log report and up to date the system on daily basis.
- Coordinated renovation projects with the contracts including removing floor & putting floor back together after renovation in a proficient manner.
- Scheduling the periodic major cleaning project including carpet shampooing, cleaning of walls baseboard, cleaning of window and doors tracks.
- Has an eye for detail and ability to efficiently deal with guest, other department and housekeeping staff.
- Managed the daily activities of the h/k department to include appropriate cleaning of all offices, concern, seating areas, washroom, restaurants and all the public spaces.
- Physically Re-check the Inspected rooms before early arrivals.
- Update the Management on daily basis about receiving the hotel items and supplies.
- Update the snag list and keep informing the other departments about further details.
- Perform many others task assign by the Housekeeping Managements and HODs.
Business Center Executive
Mövenpick Hotels & Resorts
Karachi
2020.01 - 2022.03
- Supervise in pandemic situation of COVID-19 “ALL SAFE PROGRAM” by ACCOR. (Before Arrival & In-House Guest).
- Provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
- Ensure a proper coverage and supervision of the Guest Services Dept. at all times.
- Make sure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- Confirm that the privacy of the guests and the confidentiality of the information is respected.
- Provides work direction and training to other departmental personnel.
- Frequently performs all duties of Business Center Representative and Business Center Specialist.
- Complete all tasks assigned in Task Manager within the allotted time frame.
- Provide superior Customer Service with etiquette and positive attitude.
- Drive efficiency and change through continuous improvement Personal and team.
- Provide back-up support for other queues and departments as necessary.
- Other Responsibilities in Pandemic Period working as Asst. Communication Manager.
- Direct supervision of team members, including responsibility for the staff and their attendance record.
- Coaching & mentoring of newly trainees and further monitoring new hire orientation procedures.
- Initiating disciplinary procedures, as necessary, for team members.
- Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members.
Floor Supervisor
Swissôtel Hotels & Resorts
Mecca
2016.11 - 2018.11
- Holding meetings with Housekeeping staff to reviewed priorities and deployed at designated areas for cleaning.
- Listening to, understanding and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and Public areas.
- Approaching guests in an attentive, friendly, courteous and service-oriented manner.
- Making sure that all Guest Rooms have appropriate supplies and linens in them.
- Maintaining guest confidentiality at all times.
- Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting guest rooms and guest areas.
- Supervising the disposal of trash and waste.
- Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
- Delegating work to meet business objectives and goals.
- Maintaining an inventory of guest room and housekeeping supplies.
- Complying with all health and safety standards.
- Report needed repairs to the maintenance staff.
- Report lost and found articles. Accomplishments
- Pre-opening of this great project in Royal Clock Tower, Mecca Hotel that opened in Mar-2016.
- Responsible for all the provision for Housekeeping and Engineering Department.
- Responsible for all the needs that these two departments have. Completing the snag list and detail check of rooms.
Guest Service Executive
Mövenpick Hotels & Resorts
Karachi
2014.11 - 2016.10
- To oversee the Guest Services operations including (House Keeping, Laundry & Engineering Depts.) and ensuring that the Hotel standards and procedures are fully known and followed.
- To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure a proper coverage and supervision of the Guest Services at all times.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she/he cannot solve on her/ his own.
- To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build Strong and long-term relationships.
- To be fully aware of and to report all guest comments or complaints.
- The operational goals of training, leadership, development, and recognition of individual and team performance are
- Paramount to the success of the overall operations.
Telephone Operator
Sheraton Hotels and Resorts
Karachi
2012.11 - 2013.05
- Worked on Siemens Board (Console) EMX 601.
- Worked on Hicom AC-Win 3.0 Console.
- Giving wake up calls to the guests of the Hotel & as well as different Airline crew.
- Maintain a log & keep a follow up with the assigned personnel in case of emergency (Fire Alarm).
- Checking & maintaining of the postings made on the OPERA system.
- Maintaining a paging board for the guests.
- Keep checks on monthly billing and Hotel telephone lines.
Education
Hospitality Management Studies - Hotel Operations
ALISON-Certified
Certification - Hotel Management
PAKISTAN INSTITUTE OF HOTEL MANAGEMENT
KarachiBachelor of Commerce - Commerce
UNIVERSITY OF KARACHI
KarachiHigher Secondary Certificate - Computer Science
JAUHAR DEGREE COLLEGE
KarachiDiploma - English International Language
PAKISTAN AMERICAN CULTURAL CENTRE
KarachiHigh School Diploma - Computer Science
OXFORD HIGH SCHOOL
KarachiSkills
- GUEST RELATIONSHIP & SATISFACTION
- BUSINESS DEVELOPMENT
- TEAM & OPERATION MANAGEMENT
- OPERA - HOTEL SYSTEMS MANAGEMENT
- MS OFFICE (WORD, EXCEL, POWERPOINT)
- Knowledge of cleaning chemicals
- Knowledge of hygiene standards
- Sanitation protocols
- Deep cleaning practices
- Knowledge of hotel policies
- Proactive attitude
- Employee training and development
- Fire safety regulations
Certification
- Introduction to leadership - Typsy - Feb 2026
- The culture of luxury - Typsy - Feb 2026
- Effective communication with staff - Typsy - Feb 2026
- Body Language for Authentic Leadership - LinkedIn Learning - Nov 2023
- Nano Tips to Speak Up in Meetings - LinkedIn Learning - Nov 2023
- Understanding Chemical Hazard Pictograms - The British Institute of Cleaning Sciences (BICSc) - Oct 2023
- Understanding Colour-Coding - The British Institute of Cleaning Sciences (BICSc) - Oct 2023
- Customer (experiential) service - Typsy - Aug 2022
- COVID-19 responsibility & service tips - Typsy - Mar 2022
- Housekeeping applications - Typsy - Jan 2022
- Guest experience fundamentals - Typsy - Sep 2021
- Housekeeping principles - Typsy - Sep 2021
Languages
ARABIC
Upper intermediate (B2)
ENGLISH
Fluent
URDU / HINDI
Native
Timeline
Assistant housekeeping manager
Peninsula Worth Hotel
2026.01 - Current
Sr. Housekeeping Supervisor
The Oberoi
2024.12 - 2025.12
Public Area In-charge/Shift In-charge
BANYAN TREE Hotels & Resorts
2022.03 - 2024.12
Business Center Executive
Mövenpick Hotels & Resorts
2020.01 - 2022.03
Floor Supervisor
Swissôtel Hotels & Resorts
2016.11 - 2018.11
Guest Service Executive
Mövenpick Hotels & Resorts
2014.11 - 2016.10
Telephone Operator
Sheraton Hotels and Resorts
2012.11 - 2013.05
Hospitality Management Studies - Hotel Operations
ALISON-Certified
Certification - Hotel Management
PAKISTAN INSTITUTE OF HOTEL MANAGEMENT
Bachelor of Commerce - Commerce
UNIVERSITY OF KARACHI
Higher Secondary Certificate - Computer Science
JAUHAR DEGREE COLLEGE
Diploma - English International Language
PAKISTAN AMERICAN CULTURAL CENTRE
High School Diploma - Computer Science
OXFORD HIGH SCHOOL