Noof Almatrafi
Saudi Arabia
Summary
Knowledge of diverse nutritional requirements and effective communication to ensure optimal client support.
Knowledgeable Clinical dietitian with comprehensive experience in nutritional planning and patient counseling. Developed personalized meal plans that improved client outcomes and promoted healthier lifestyles. Demonstrated expertise in dietary assessment and effective communication skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
2
2
years of professional experience
Work History
Dietitian
Saudi- Garman Hospital
08.2022 - 08.2023
- Contributed with the team to obtain Australian accreditation and worked under the guidance of the COO to prepare for the CBAHI accreditation.
- established the nutrition department with dietary systems and menus, and collaborated with the quality department to develop a nutrition manual.
- established nutrition plans addressing individual patient including diabetes , renal and food allergies.
- Developed nutrient-dense recipes and flexible meal templates to meet nutritional objectives.
- Collaborated with healthcare teams to optimize nutritional interventions for in patients.
- Presented at conferences or workshops on various aspects of dietetics practice to contribute expertise within professional community.
- Created educational materials on various nutrition topics for distribution to clients and employees, especially in the nutrition and kitchen department, to enhance community knowledge and develop workers in the field.
- Educated patients on the importance of proper nutrition for managing chronic conditions, such as diabetes, hypertension, and heart disease.
- Established a nutrition menu for all diseases in institutional settings to ensure compliance with dietary guidelines and accommodate the diverse needs of guests and patients.
- Implemented quality improvement initiatives to enhance efficiency of dietetic services while maintaining high levels of patient care.
- Monitored patient progress and documented nutritional information in patient charts and records.
- Provided medical nutrition therapy to individuals with chronic illnesses.
- Planned nutritious meal options for individuals with various health needs and conditions.
Customer Service Manager
Mawtoof Company for Pilgrims From Europe and Ameri
05.2023 - 07.2023
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented comprehensive feedback system to enhance service quality.
- Enhanced team productivity with introduction of flexible working arrangements.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
nutrition supervisor
Motawifs pilgrims for southeast Asian countries company
05.2022 - 08.2022
- Increasing pilgrims' satisfaction through the assessment and implementation of suitable meal plans.
- Conducted regular audits of food preparation areas, identifying opportunities for process improvements that led to enhanced safety standards.
- Implemented data-driven decision-making processes, analyzing key performance indicators to identify areas for improvement in nutrition services delivery.
- Developing a culture of continuous improvement, and collecting feedback from employees and pilgrims to enhance the services provided.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Planned, directed, and monitored clinical functions of dietetic staff.
Clinical Dietitian
Alfouz Polyclinic
04.2021 - 06.2022
- Determined client-specific nutrient and energy requirements, with consideration to specific lifestyles, physiology and medical concerns.
- Planned nutritious meal options for individuals with various health needs and conditions.
- Coached individuals on methods for managing chronic diseases with effective dietary plans.
- Kept current with emerging research trends in nutrition science through continuing education opportunities and professional conferences.
- Maintained accurate documentation of patient information, including diet histories, assessment findings, and intervention plans.
- Improved patient satisfaction with dietary services by conducting regular assessments and addressing concerns promptly.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients in various clinical settings.
- Coordinated and implemented nutrition programs within community to promote healthy eating.
Education
Bachelor's degree - Clinical Dietitian
UQU - University Faculty of Applied Medical Science
01.2019
Skills
- MS office
- Dietary counseling
- Nutrition research
- Quality improvement
- Organizational skills
- Effective communications
- Ability to Learn
- Adaptability
Languages
Arabic
English
French
Skills Specialization
- MS Office, Word, Excel, PowerPoint
- Leadership
- Effective Communications
- Ability to Learn
- Adaptability
Awards
First Rank on (Sehathon), Ministry of Health and Hajj for Innovation, 2023
Timeline
Customer Service Manager
Mawtoof Company for Pilgrims From Europe and Ameri
05.2023 - 07.2023
Dietitian
Saudi- Garman Hospital
08.2022 - 08.2023
nutrition supervisor
Motawifs pilgrims for southeast Asian countries company
05.2022 - 08.2022
Clinical Dietitian
Alfouz Polyclinic
04.2021 - 06.2022
Bachelor's degree - Clinical Dietitian
UQU - University Faculty of Applied Medical Science
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