Noor Islam
riyadh
Summary
Experienced and reliable housekeeper with 5+ years in the hospitality
industry. Possesses excellent customer service skills and a keen eye for
detail. Proven ability to maintain a clean and safe environment while reducing
costs through efficient water and energy usage. Standards-driven and detail-oriented housekeeper with extensive experience in maintaining the highest
levels of cleanliness in high-volume hotel environments. Highly organized with
a strong ability to work as part of a structured team to meet and exceed guest
expectations.
Overview
9
9
years of professional experience
Work History
Housekeeping Attendant
comfort inn
07.2023
- Cleaned guest rooms and changed linen to high standards.
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Conveyed organisation culture and standards by observing dress codes, code of conduct and helping improve guests' experience.
- Logged, reported and turned in lost and found items, facilitating owner identification and item return.
- Coordinated with front desk staff to update on room status for check-ins and check-outs.
- Replenished stationery and sundries for well-stocked hotel rooms.
- Emptied waste and rubbish into correct disposal systems, following company regulations.
- Implemented feedback from guests and management to enhance room presentation and amenities.
Waiter's Assistant
Maida Restaurant
01.2023 - Current
Restaurant Waiter
maida cheif restaurants
11.2019 - 05.2023
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Maintained safe hygiene and food handling standards for full compliance.
- Cleaned, sanitised and organised restaurant, bar and front of house areas.
- Delivered food and beverages promptly, ensuring meals were served hot and drinks were correctly mixed.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Greeted guests upon arrival, providing immediate seating and presenting menus with a welcoming demeanour.
- Regularly checked on tables, catering to requests and actioning feedback for maximum guest satisfaction.
- Documented customer orders, calculated bills and processed payments.
- Performed additional tasks to keep dining room running smoothly.
- Fostered a positive and collaborative working environment, contributing to team morale and overall restaurant success.
- Operated POS register to input orders and process customer payments.
- Kept abreast of current culinary trends and dietary requirements to better serve and inform customers.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
Room Attendant
East night Hotel
11.2016 - 03.2019
- Teamed up with colleagues to reach desired outcomes
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed team communications and information for meetings.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Prepared range of written communications, documents and reports.
- Met schedule using excellent planning and coordination skills.
- Trained and mentored employees to maximise team performance.
- Cleaned guest rooms and changed linen to high standards.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Maintained high standards of cleanliness and hygiene in guest rooms, following strict protocols.
- Reported any damages or maintenance issues in guest rooms to the maintenance team immediately.
- Worked efficiently under tight schedules to prepare rooms for new guests timely.
- Collaborated with the housekeeping team to share best practices and improve efficiency.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Provided excellent customer service by responding to guest requests courteously.
- Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Discarded waste and sorted into correct disposal systems, keeping in line with company policy.
Education
matriculation - scinse
gvt higher secondary school khyber pakhtunkhwa mandarn buner
buner, pakistan02.2026
Skills
Communication skills Customer
Service Cash and payment
management Complaint handling
Services knowledge Product
knowledge Customer assistance
Multiple - tasking Customer
relations
Quality assurance
Safety regulations
Inventory management
Customer service
Attention to detail
Process improvement
Lost and found management
Room preparation techniques
Professional attitude
First aid training
Assertiveness
Attention to safety
Languages
English
Upper intermediate
B2
Urdu
Proficient
C2
Hindi
Advanced
C1
Arabic
Beginner
A1
Timeline
Housekeeping Attendant
comfort inn
07.2023
Waiter's Assistant
Maida Restaurant
01.2023 - Current
Restaurant Waiter
maida cheif restaurants
11.2019 - 05.2023
Room Attendant
East night Hotel
11.2016 - 03.2019
matriculation - scinse
gvt higher secondary school khyber pakhtunkhwa mandarn buner