Travelling
Noor Muhammed
Technical Project Manager
Riyadh,Riyadh Region
Summary
Accomplished Project Manager offering 8 years of experience in Banking, Telco, Hospital and Airlines industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
12
12
Certifications
1
1
Language
Work History
Lead Delivery Management
Kyndryl
Karachi
09.2021 - 05.2023
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Planned, designed and delivered diverse IT solutions.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Led and managed staff of 8 team members engaged in administering complex IT infrastructure.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
System Services Specialist
IBM
Karachi
05.2012 - 08.2021
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Planned, designed and delivered diverse IT solutions.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed process improvements to enhance overall delivery of service.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Led team development and assisted in project management coordination.
Education
MBA - Master's in Business Administration
Iqra University
Karachi 01.2011 - 01.2016
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
Karachi 01.2006 - 12.2009
Skills
Customer service expert
Accomplishments
- Collaborated with team of 8 members in the development and setup for Big Data Migration Project.
- Achieved 100% by completing project task with accuracy and efficiency to enure Project is with in planned GP.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 members in the design and solutioning for IaaS services for industrial customer
Additional Information
I am self motivated and eager to learn new technologies.
I have leaderships skills to engage team and easily adjustable in diverse team of resources in other geographic location.
I have ability to manage resources across different regions.
Customer centric and service delivery.
Result Orientated.
Certification
Amazon Cloud Practioner
Interests
Cycling
Food Lover
Sports
Music
Timeline
Veritas InfoScale 7.4.x
03-2023
Nutanix Hybrid Cloud Fundamentals
01-2023
Amazon Cloud Practioner
12-2022
Scrum Fundamentals
12-2022
Rubrik Certified Engineer
10-2022
Zerto Enterprise Engineer
03-2022
Lead Delivery Management
Kyndryl
09.2021 - 05.2023
Azure Fundamentals
05-2021
VMware vSAN Specialist
12-2018
Open Group Certified Technical Specialist
02-2018
IBM Certified Specialist
11-2017
Double VCP Data Center and Network Virtualization
04-2017
ITIL v3 Foundation
09-2014
System Services Specialist
IBM
05.2012 - 08.2021
MBA - Master's in Business Administration
Iqra University
01.2011 - 01.2016
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
01.2006 - 12.2009
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