Travelling
Noor Muhammed
Technical Project Manager
Riyadh,Riyadh Region
Summary
Accomplished Project Manager offering 8 years of experience in Banking, Telco, Hospital and Airlines industry. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
12
12
Certifications
1
1
Language
Work History
Lead Delivery Management
Kyndryl
Karachi
09.2021 - 05.2023
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Planned, designed and delivered diverse IT solutions.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Led and managed staff of 8 team members engaged in administering complex IT infrastructure.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Managed projects from procurement to commission.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
System Services Specialist
IBM
Karachi
05.2012 - 08.2021
- Led meetings with departmental managers to review project status, propose changes and draft action plans.
- Collaborated with teams in disaster planning, network backup and recovery process monitoring.
- Planned, designed and delivered diverse IT solutions.
- Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
- Installed, supported and maintained company hardware and software infrastructure according to best practices.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed process improvements to enhance overall delivery of service.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Recommended and installed upgrades and helped businesses to plan for technology to match growth.
- Developed and implemented policies, procedures, training and development for network resource administration, appropriate use and disaster recovery.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
- Led team development and assisted in project management coordination.
Education
MBA - Master's in Business Administration
Iqra University
Karachi 01.2011 - 01.2016
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
Karachi 01.2006 - 12.2009
Skills
Customer service expert
Technical Support
Account management
Technical documents comprehension
Technical issue analysis
Disaster Recovery
Technical project planning
Strategic planning
Project budget allocation
Agile project management
Vendor relationship management
Risk mitigation planning
Documentation Management
Waterfall methodology
Virtualization coordination
Data migrations
Customer proposals
Cloud services
Gathering requirements
Project planning
Multitasking Abilities
Teamwork and Collaboration
Decision-Making
Pre-sales support
Technical consulting
Proposal Development
Analytical and Critical Thinking
Attention to Detail
Accomplishments
- Collaborated with team of 8 members in the development and setup for Big Data Migration Project.
- Achieved 100% by completing project task with accuracy and efficiency to enure Project is with in planned GP.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 members in the design and solutioning for IaaS services for industrial customer
Additional Information
I am self motivated and eager to learn new technologies.
I have leaderships skills to engage team and easily adjustable in diverse team of resources in other geographic location.
I have ability to manage resources across different regions.
Customer centric and service delivery.
Result Orientated.
Certification
Amazon Cloud Practioner
Interests
Cycling
Food Lover
Sports
Music
Timeline
Veritas InfoScale 7.4.x
03-2023
Nutanix Hybrid Cloud Fundamentals
01-2023
Amazon Cloud Practioner
12-2022
Scrum Fundamentals
12-2022
Rubrik Certified Engineer
10-2022
Zerto Enterprise Engineer
03-2022
Lead Delivery Management
Kyndryl
09.2021 - 05.2023
Azure Fundamentals
05-2021
VMware vSAN Specialist
12-2018
Open Group Certified Technical Specialist
02-2018
IBM Certified Specialist
11-2017
Double VCP Data Center and Network Virtualization
04-2017
ITIL v3 Foundation
09-2014
System Services Specialist
IBM
05.2012 - 08.2021
MBA - Master's in Business Administration
Iqra University
01.2011 - 01.2016
Bachelor of Science - Computer Engineering
Sir Syed University of Engineering & Technology
01.2006 - 12.2009