Noorah Ghoshoom
Airport Service
Jeddah
Summary
A highly motivated and customer-focused professional with a passion for delivering exceptional service in the aviation industry. Experienced in airport operations, I thrive in fast-paced environments and am dedicated to ensuring a smooth and efficient experience for passengers. With strong communication and problem-solving skills, I excel in handling customer inquiries, managing services, and ensuring high standards of safety and comfort. I am eager to contribute to Qatar Airways commitment to excellence and provide top-tier service to its global clientele.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Airport Services Agent
QATAR AIRWAYS
Jeddah
08.2022 - Current
- Delivering the highest level of customer service at all customer touch points.
- Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
- Supervising service partners' activities for the smooth acceptance of passengers.
- Directing Arriving/Departing passengers to respective areas as Arrival Hall, Departure Gate, Lounge.
- Checking entry requirements (Visa, residence permits) are met.
- Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround.
- Handling of company mail.
- Performing pre-and post-flight administration duties.
- Handling baggage claims.
- Ensuring compliance with QR Safety and Security requirements.
Ground Operation Service (Emirates Airline)
SAUDI GROUND SERVICES
Jeddah, Mecca Region
04.2022 - 08.2022
- Tagged baggage and routed to appropriate location for loading and screening.
- Escorted handicapped passengers from terminal to aircraft.
- Monitored security and maintained operational protocols.
- Announced flight status updates and information about gate changes over PA system.
- Instructed passengers on safety and emergency procedures and answered all passengers inquiries.
- Informed clients of essential travel information such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Public Relations and Communications Specialist
SAUDIA AIRLINES
Jeddah
01.2020 - 04.2022
- Served as media representative for Saudia's Ambassador Program.
- Represented the Red Sea International Film Festival 2021 in media relations.
- Provided premium hospitality services in first and business class areas.
- Addressed and resolved client complaints and inquiries from the general public.
- Enhanced the customer experience in the check-in area.
- Welcomed and assisted VIPs and high-value passengers.
- Managed guest check-ins using the Amadeus Customer Management System.
- Supervised the SAUDIA Airline's ALFURSAN Lounge.
- Noted special requests, requirements, and flight departure details.
- Coordinated new schedules and bookings for guests impacted by disruptions or flight cancellations.
- Managed corporate communication and event planning.
- Organized and executed promotional, business, and social events.
- Ensured event engagement and effective marketing of the event's message.
- Played a key role in brand success through event management, including Formula E and Riyadh Seasons.
- Facilitated the signing of agreements between King Abdul-Aziz Foundation for Research and Archives and Ahlan Washlan magazine.
Education
Bachelor's Degree - Geographic Information Systems
King Abdulaziz University
Jeddah, Saudi Arabia 01.2013 - 05.2017
Skills
Risk Management
Safety and Security Management
Disruption Management
Customer service and Complaint handling
Strategic Planning
Excellent communication
Teamwork and collaboration
Documentation and reporting
Timeline
Airport Services Agent
QATAR AIRWAYS
08.2022 - Current
Ground Operation Service (Emirates Airline)
SAUDI GROUND SERVICES
04.2022 - 08.2022
Public Relations and Communications Specialist
SAUDIA AIRLINES
01.2020 - 04.2022
Bachelor's Degree - Geographic Information Systems
King Abdulaziz University
01.2013 - 05.2017
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