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Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, enthusiastic and results-orientated with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resolving escalated customer concerns and use appropriate business judgment making considered business decisions to manage monetary adjustments that protect and enhance HSBC Group values, reputation and the business. Finding the Root Cause and sharing the Right information further escalation or operational loss. Meeting all the daily deliverable within the set timelines without any misses to email response or any remedial actions. Evaluated and identified opportunities to improve process and customer experience. I have Been Audit Marshall for my team in Absence on Manager

Adept at strategic planning and innovation, I spearheaded content development for the Royal Australian Navy's HORIZON program, significantly enhancing compliance and operational efficiency. My leadership at the Joint Military Police Unit and expertise in task delegation and security analysis underscore my ability to drive impactful change and foster cross-functional collaboration.

I have 23.5 years of Defence experience within the logistics, policing and security fields and I also have various operational experiences in Sudan, UAE and the South Pacific.

Hi, I'm Agusman Hakim, an experienced Learning Designer with 2 years of experience in online learning platform Industry. Excellent reputation for resolving problems and improving customer satisfaction. And also, a highly motivated learner, especially in psychology and social science context. Based on the self-report MBTI test, the personality type is ENFJ, which means good social skill that might lead to a good empathy skill to other people's perspectives. ENFJ people are also known for their reliability, altruistic, and good communication skill. With the experience so far in Learning field and projects, I am confident to bring positive impacts wherever I work.

Nora AlShaiki

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Content and Program Development Specialist II

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Bachelor of Arts - Translation

Diploma - UX "User Experience" Design Fundamentals

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Diploma - UX "User Experience" Design Fundamentals

Content and Program Development Specialist II

Bachelor of Arts - Translation

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