Norah Alotaibi
Eastern Province
Summary
Results-driven professional with a strong background in health insurance and clinical excellence. Collaborates effectively with diverse teams and stakeholders, drives success through strategic problem-solving and quality improvement initiatives. Highly skilled in data analysis, customer service, and project management, with a focus on enhancing operational efficiency. Committed to continuous learning and eager to leverage expertise in dynamic environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Clinical excellence specialist ( Tamheer)
Bupa Arabia ( Bupa SABIC)
Khobar
06.2023 - 12.2023
- Developed innovative strategies enhancing customer satisfaction.
- Strengthened collaborations with healthcare providers to elevate service quality.
- Managed client interactions to shorten service delays.
- Escalated health concerns to superiors for appropriate care plan management
- Analyzed quality metrics using Power BI and initiated surveys for better care planning
- Recommended action plans to close operational gaps
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
Nutrition specialists (COOP)
King Fahad military complex
Dhahran
12.2022 - 02.2023
- Conducted dietary habits evaluations, diabetes management, and data gathering and evaluation
- Developed personalized strategies for dietary and health management using informal and formal assessments
- Utilized advanced communication skills to effectively mentor and educate individuals on nutritional habits
Education
Bachelor of nutritional science -
King Faisal university
03.2023
Skills
- Power BI skills
- Excel skills
- Creativity
- Time Management
- Communication Skills
- Problem Solving
- Leadership
- Teamwork
Certification
Microsoft Power BI Data Analyst - Present
Health insurance- Doroob, 2024
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Clinical excellence specialist ( Tamheer)
Bupa Arabia ( Bupa SABIC)
06.2023 - 12.2023
Nutrition specialists (COOP)
King Fahad military complex
12.2022 - 02.2023
Bachelor of nutritional science -
King Faisal university