Norah Alshebil
Riyadh,Saudi Arabia
Summary
PMP-certified health informatics professional with expertise in clinical nutrition and extensive experience in EMR system implementation and clinical workflow analysis. Proven track record in supporting BestCare EMR go-live deployments across multiple hospitals, leading system integrations, and developing clinical modules within hospital information systems. Strong collaboration skills with multidisciplinary clinical teams to optimize workflows and deliver technology solutions that enhance healthcare operations and patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work history
Health Information System Support Analyst
National Guard of Health Affairs (MNGHA)
Riyadh, Riyadh Region
2023.01 - Current
- Conducted regular tests of IT systems to ensure reliability.
- Assisted in the development of user-friendly interfaces, enhancing user experience.
- Coordinated with team members for improved efficiency.
- Solved client problems with innovative software solutions.
- Provided training sessions to staff on new systems, increasing productivity.
Clinical dietitian
National Guard of Health Affairs (MNGHA)
Riyadh
2013.09 - 2022.12
- Assessed nutritional needs based on health status and disease conditions of patients.
- Conducted comprehensive nutritional assessments for accurate diagnosis.
Education
Bachelor of Applied Science - Clinical Nutrition
King Saud University
Riyadh, Riyadh Region /2008 - /2013
Master's degree - Health Informatics at college of public health & health informatics
King Saud bin Abdulaziz University for Health Sciences (KSAU
Riyadh, Riyadh Region /2020 - /2022
Skills
- Adapting to user needs
- IT ticket resolution efficiency
- End-user training
- User training development
- Communication proficiency
- Project Management
Certification
- PMP CERTIFIED since 2022
- Risk management - Course
Languages
Arabic
Native
English
Upper intermediate (B2)
Accomplishments
- Participated in the X4 NPHIES Integration Project, supporting workflow analysis, system configuration, and coordination with stakeholders to align the hospital information system with national health insurance exchange requirements.
- Led the integration of the Neurophysiology System with the EMR, enabling seamless data exchange and supporting clinical workflows for neurophysiology examinations, reporting, and result documentation.
- Designed and implemented a Dental module within the EMR system, including exam ordering, documentation templates, scheduling workflows, and result reporting to support dental service operations.
- Supported workflow configuration and system setup for the Liver Transplant & Eye Transplant Team within the EMR system to facilitate clinical documentation and care coordination.
- Supported BestCare EMR Go-Live at King Abdullah Children’s Hospital – Jeddah (March 2023), providing on-site support, troubleshooting system issues, and assisting clinical staff during the transition to the new system.
- Participated in BestCare EMR Go-Live at King Salman Specialized Hospital – Taif (February 2025), supporting physicians and clinical teams in system utilization and resolving live operational issues.
- Led in BestCare EMR Go-Live at King Abdullah Specialized Hospital – Qassim (December 2025), assisting end users, resolving system workflow issues, and ensuring smooth system adoption during the activation phase.
Timeline
Health Information System Support Analyst
National Guard of Health Affairs (MNGHA)
2023.01 - Current
Clinical dietitian
National Guard of Health Affairs (MNGHA)
2013.09 - 2022.12
Bachelor of Applied Science - Clinical Nutrition
King Saud University
/2008 - /2013
Master's degree - Health Informatics at college of public health & health informatics
King Saud bin Abdulaziz University for Health Sciences (KSAU
/2020 - /2022