Norah Idriss
Riyadh
Summary
Insightful bilingual Healthcare Administrator with hands-on experience in managing healthcare operations. Skilled in patient care, conflict resolution, records oversight, insurance filing, inventory management, and public relations.
Overview
4
4
years of professional experience
Work History
International Program Coordinator
Mass General Brigham
Boston
08.2024 - 08.2025
- Managed care coordination for a daily caseload of 45 international patients, integrating medical and financial services across Mass General Brigham, Dana-Farber, and Boston Children’s Hospital.
- Collaborated with physicians, administrative leaders, and finance teams on complex cases to improve care delivery and operational efficiency.
- Led workflow improvements by developing SOPs, securing financial guarantees, and maintaining communication with embassies, insurers, and referring institutions.
Policy Advocate - Lansing Day
Michigan State Capitol
Lansing
01.2024 - 04.2024
- Lobbied state legislators to support a $15/hour minimum wage by 2027, impacting 1.24 million workers statewide.
- Delivered data-driven arguments rooted in public health research to promote wage equity for underserved communities.
- Collaborated with student advocacy teams to develop messaging aligned with legislative goals.
Consultant - Capstone Project
Ann Arbor Hospice
Ann Arbor
01.2024 - 05.2024
- Researched stakeholder insights, clinical staffing strategies, and Medicare/Medicaid policy to inform data-driven recommendations.
- Proposed tech-enabled solutions, including AI chatbots, EMR integrations, and automated scheduling systems to enhance patient experience and reduce costs.
- Identified sustainable care delivery innovations such as hybrid staffing models and HCBS expansion opportunities tailored to high-need, dual-eligible populations.
Health Policy Student Intern
Michigan Department of Health & Human Services
Ann Arbor
06.2023 - 08.2023
- Identified effective policies and strategies from other states for improving access to health-related social care resources for vulnerable populations.
- Led A3 Problem Solving Analysis to increase WIC participation in rural Michigan by 20% in 12 months, through root cause analysis and targeted recommendations.
- Proposed evidence-based interventions to address social determinants of health, including food insecurity screening, and WIC/SNAP expansion.
Research Assistant Intern
Global Health Associates
Houston
12.2021 - 07.2022
- Connected service providers of a 17-hospital medical center with pre-med interns.
- Improved operations by developing a staff team that created over 9 new major company policies.
- Cultivated a relationship with physicians who staff non-profit clinics and hired our Pre-med interns.
Healthcare Administrative Intern
Charter Healthcare Group
Houston
01.2022 - 06.2022
- Communicated with compassion to palliative-care patients in a hospice with 50-patient capacity.
- Conducted follow-up calls with bereaved families to aid in grieving.
- Collaborated to enhance patient experience, achieving response times under 24 hours.
Assistant Project Manager Intern
Consultative Genomics PLLC
Houston
06.2021 - 12.2021
- Created and implemented vaccination protocols, resulting in a 35% increase in case load capacity.
- Optimized clinical management developed policies to improve safety and health programs.
- Managed vaccine rollout operations for a 60,000-member community within budget requirements.
Education
Master of Science - Health Services Administration
University of Michigan - Ann Arbor
Ann Arbor, MI05.2024
Bachelor of Science - Healthcare Administration
University of Houston - Clear Lake
Houston, TX12.2021
Skills
- Program Leadership
- Microsoft Software Programs
Leadership and Service Experience
- Charter Healthcare Group, Volunteer, Patient & family Services, Houston, Texas, 2021
- Houston Methodist Hospital, Volunteer, COVID-19 Vaccine Flow Management, Houston, TX, 2021
Timeline
International Program Coordinator
Mass General Brigham
08.2024 - 08.2025
Policy Advocate - Lansing Day
Michigan State Capitol
01.2024 - 04.2024
Consultant - Capstone Project
Ann Arbor Hospice
01.2024 - 05.2024
Health Policy Student Intern
Michigan Department of Health & Human Services
06.2023 - 08.2023
Healthcare Administrative Intern
Charter Healthcare Group
01.2022 - 06.2022
Research Assistant Intern
Global Health Associates
12.2021 - 07.2022
Assistant Project Manager Intern
Consultative Genomics PLLC
06.2021 - 12.2021
Master of Science - Health Services Administration
University of Michigan - Ann Arbor
Bachelor of Science - Healthcare Administration
University of Houston - Clear Lake
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