NORHAN EL SAYED MOHAMED ELSHIMY
Riyadh
Summary
Dynamic and results-driven professional with extensive experience as a Cabin Crew Member at Fly adeal, excelling in passenger assistance and safety procedures. Proven ability to resolve conflicts and enhance customer satisfaction, while effectively managing cabin operations and emergency responses. Committed to delivering exceptional service and ensuring a secure travel environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Fly adeal
Riyadh
02.2024 - Current
- Greeted passengers and provided assistance with boarding, seating and stowing of carry-on luggage.
- Helped guests locate seats and stow luggage in appropriate locations.
- Followed safety, passenger and supply pre-flight checklists.
Administration & HR
Dredging International (DEME)
12.2020 - Current
- Execute the policy, measures & regulations related to the project admin services.
- Prepare reports, records, presentations, memos, minutes of meeting & correspondence and keep them up to date.
- Arrange leave requests, travel & accommodation for the Crew & visitors.
- Assist in the preparation of department budgets & expenses.
- Manage data in spreadsheets & reports.
- Coordinate with HR / Document Controller / Purchasing & Financial department for all related requirements.
- Create & modify reports using Microsoft office.
- Handle transportation arrangements for the employees during their shifts.
Cabin Crew
Air Arabia
Sharjah
05.2019 - 12.2019
- Check all seat belts & galleys are safely secured in prior to takeoff.
- Check the condition & provision of emergency equipment & safety procedures.
- Greet passengers & show them their seats along with taking into consideration the ones who need special attention.
- Demonstrate emergency equipment & safety procedures while administering first aid.
- Make sure that passengers are aware of safety procedures & demonstrate how to use emergency equipment.
- Ensure hand luggage is securely stowed.
- Supply passengers with flight entertainment, meals & refreshments.
- Make announcement on behalf of the pilot & answer questions during the flight.
Customer Service Representative
Sutherland Global Services
Egypt
01.2018 - 05.2019
- Greet customers warmly and specify problem or reason for calling.
- Listen actively and resolve complaints or help with request.
- Sell products and services (E.g.: devices, mobile lines and broadband).
Guest Relations Agent
Hilton Alexandria Green Plaza
Alexandria
07.2017 - 12.2017
- Ensure VIP guests are properly greeted & provide them with an upscale guest service experience throughout their stay.
- Arrange booking & Meetings & ensure assigned rooms are Prepared in prior to check-in.
- Actively listen to & resolve complaints.
- Establish friendly relationships with regular hotel clients.
- Make reservations for patrons, such as spa treatment, dinner & obtain tickets to special events.
- Provide information about local features, such as shopping, dining, night life or recreational destinations.
- Manage special events & parties including booking musicians & arranging catering.
Education
Bachelor of Tourism and Hotels - Tourism Studies Department
01.2017
El Nasr Girls College school -
El Nasr Girls College school (EGC)
01.2013
Skills
- Safety procedures
- Emergency response
- Passenger assistance
- Cabin management
- Customer service
- Conflict resolution
Certification
- Microsoft Office (MOS), 2015
- Negotiation Skills course, 2016
- Reservation Training-Amadeus, 02/01/16, 05/01/16
Languages
- Arabic, Mother Tongue
- English, Fluent
- Italian, Upper Intermediate
- French, Low Intermediate
Extracurricular Activities
Participants in Alexandria model of NATO, 2016 Volunteer at Life Maker's charity, 2015 Former logistic committee at Masterpiece team, 2014-2015 Former Staff member in operation committee at Radio Tegara team, 2013
Timeline
Cabin Crew Member
Fly adeal
02.2024 - Current
Administration & HR
Dredging International (DEME)
12.2020 - Current
Cabin Crew
Air Arabia
05.2019 - 12.2019
Customer Service Representative
Sutherland Global Services
01.2018 - 05.2019
Guest Relations Agent
Hilton Alexandria Green Plaza
07.2017 - 12.2017
Bachelor of Tourism and Hotels - Tourism Studies Department
El Nasr Girls College school -
El Nasr Girls College school (EGC)
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