Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Nouf Abdulaziz Busbait

Dammam,Eastern Province

Summary

Seeking senior level assignments in process and operations management with a leading organization.

A competent professional with nearly 14 years of experience in Operation Management, Process Management, Client Relationship Management, and Team Management. An out-of-the-box thinker with proven track record of establishing processes, streamlining workflow and creating teamwork environment to enhance productivity innovatively. Excellent interpersonal skills with problem solving logical thinking and analytical abilities.

Overview

4
4
years of professional experience
2004
2004
years of post-secondary education

Work history

Key Account Executive

Etihad Etisalat Company (Mobily)
  • Managed a territory to identify opportunities and recognize new sales trends in order to increase sales of assigned products
  • Check the display of product
  • Monitoring Supplies and warehouse
  • On June 2012 I appointed as order Management Principal Officer
  • Manage and resolves backlog issues including order holds, customer request dates and contract complains
  • Provide relevant satisfying experiences that strengthen business relationships with customers –end-users, partners, sales and internal stakeholders
  • Undertaking proactive communication to internal customer/ Partners on order status and products
  • Communicate sales & customer and order information to sales Representative
  • Run reporting for sales and OM analysis
  • Remain knowledgeable for business sales performance requirements, product line and service offering
  • Performs other related duties or assignments as directed.

Billing & Authentication Specialist Officer

04.2018
  • Review product availability utilizing all available resource
  • Work closely with logistics, sales, Operations, Revenue and collection team to ensure timely delivery of order and replenish partners at the optimal level of inventory
  • Ensure departmental and customer contractual metrics are maintained
  • Manage customer needs throughout the order cycle ensuring customer request dates and contract order-related problem solving.

Sales and Services Representative

Samba Financial Group
10.2004 - 08.2008
  • Responded to customer inquiries, complaints and comments on a daily basis, and determined corrective action
  • Reviewed and verified transactions to ensure proper processing according to established quality standards
  • Processed transactions, including money transfer, deposits and withdrawals and, data entry to update client files
  • Ensured departmental compliance with company and regulatory agency records management and retention policies and procedures
  • Educate customers on product options and technology issues

Education

Bachelors of English Literature -

Girls Collage

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Skills

  • Mapping clients’ requirements and coordinating, developing and implementing processes in line with guidelines
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Preparing MIS reports as per SLA with a view to apprise management of the process operations and assist in critical decision-making process
  • Assessing the customer feedback, evaluating areas of improvements and providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices
  • Building client trust
  • Customer relationship management
  • Market research
  • Commercial awareness

Custom

+966544544461

Personal Information

  • Date of birth: 02/17/81
  • Nationality: Saudi
  • Marital status: Married

Timeline

Billing & Authentication Specialist Officer

04.2018

Sales and Services Representative

Samba Financial Group
10.2004 - 08.2008

Key Account Executive

Etihad Etisalat Company (Mobily)

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Bachelors of English Literature -

Girls Collage

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Nouf Abdulaziz Busbait