Nouf Al-Mawallad
Senior Business Analyst
Riyadh
Summary
Results-driven professional leveraging problem-solving skills to overhaul, improve and refine business practices. Strategic thinker with advanced analysis skills. Confidently tackles large scale challenges, prioritising greater organisational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
SENIOR BUSINESS ANALYST
TUV Austria
Riyadh
2021.12 - 2023.04
- Planned business optimization projects
- Uni ed e orts from multiple departments towards business developments
- Led training e orts, in the sales department to increase the team skills in sales and product knowledge to increase organic lead generation
- Planned business optimization projects and efforts from multiple departments toward business developments
- Assured feasibility of proposed solutions, collaborating effectively with business and IT stakeholders.
- Used Lean methodologies to re-engineer processes and increase overall productivity.
SALES EXECUTIVE
Dun and Bradstreet, SA
Riyadh
2021.05 - 2021.11
- Create leads using di erent online and
- Ine methods
- Design the perfect solution for the customer
- Increase the client retention level to 60% during the rst 3 month
- Upsold and closed customer sales by driving product bene ts around client needs and increased the upsells up to 25% .
SALES & CUSTOMER COMPLIANCE OFFICER
Obeikan Glass Company
Yanbu
2015.03 - 2019.05
- Respond to customer inquiries and deliver sales inquiries to manufacturing
- Handle order processing and production plan and delivery with accuracy and timeline
- Provide after-sales support to clients when needed
- Respond to customer complaints, discuss the situations, preventive actions, and financial settlement with concerned departments.
SALES AND MARKETING COORDINATOR
International Hotel Group, IHG
Yanbu
2013.01 - 2015.03
- Analyzing B2B clients' requirements and designing solutions accordingly & Produced final quotation
- Design and lead marketing campaign projects
- Handle the in-house guest's needs and requirements in night shifts as duty manager
- Supervisor for reservation/ call center.
Education
Bachelor of Applied Science - Management Information System
2015
Skills
- Public Speaker & Executive-Level Presentations
- Interpersonal Communication Skills
- Negotiation, thinking strategically
- Business Recovery and Sustainability
- Motivational Leadership Skills
- Intuitive people management skills
- Workflow mapping
- Sales data analysis
- Process improvements
- Business process documentation
- Requirements gathering
- Agile/scrum projects
- Worker training
- Analytical problem solving
Certification
- Scrum Project Management Certification - expected Oct 2023
- CBAP - Certified Business Analysis Professional - expected Nov 2023
- Certified Iso 9001 Lead Auditor - Nov 2022
- Certified internal Auditor - Sep 2022
- Certified Life Coach from ICF - 2019
- Certified Training Instructor from Technical And Vocational Training Corporation in KSA - 2018
- Certified Birkman Consultant - 2017
- Certified Online Instructor - 2016
- Six Lean Sigma Yellow Belt - 2015
volunteer experience
DIVISION D DIRECTOR - & Member in Toastmasters International Communication and Leadership -since 2012
- During these years Served in many leadership roles : Division D Director -2018, Area Governor 2017 , Club President (,2014 – 2016)
FORMER PRESIDENT OF EDUCATION COMMITTEE IN - Samref oil refinery Social Responsibility Center
- Participated in established many programs such as “The book's friend 2009, 2010” and “Early Reader Competition 2010”. “Noor reading club” mange
Languages
English
Fluent
Arabic
Native
French
Beginner
Timeline
SENIOR BUSINESS ANALYST - TUV Austria
2021.12 - 2023.04
SALES EXECUTIVE - Dun and Bradstreet, SA
2021.05 - 2021.11
SALES & CUSTOMER COMPLIANCE OFFICER - Obeikan Glass Company
2015.03 - 2019.05
SALES AND MARKETING COORDINATOR - International Hotel Group, IHG
2013.01 - 2015.03
Yanbu University College - Bachelor of Applied Science, Management Information System
- Scrum Project Management Certification - expected Oct 2023
- CBAP - Certified Business Analysis Professional - expected Nov 2023
- Certified Iso 9001 Lead Auditor - Nov 2022
- Certified internal Auditor - Sep 2022
- Certified Life Coach from ICF - 2019
- Certified Training Instructor from Technical And Vocational Training Corporation in KSA - 2018
- Certified Birkman Consultant - 2017
- Certified Online Instructor - 2016
- Six Lean Sigma Yellow Belt - 2015
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