Nouf Alalwani
Jeddah
Summary
Seeking to apply my acquired experiences within a competitive work environment that enhances my ability to apply progress, increase my creative skills and fulfills my passion for gaining experiences and new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Agent
Saudi Ground Service
05.2022 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Bachelor - Microbiology
King Abdulaziz University
Jeddah 07.2021
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
Courses
- Altea DC Customer Management - Prince Sultan Aviation academy 2022
- Field training at King Abdullah complex (40 hours)
- Introduction to Data Entry and Word Processing (30 hours).
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Customer Service Agent
Saudi Ground Service
05.2022 - Current
Bachelor - Microbiology
King Abdulaziz University
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