Nouf Al Saud

Asian Champions League Elite

( Guest Management and Protocol )

- Maintained an updated guest list for the league

- Coordinated travel, accommodiation , and hospitality arrangemnts

- Ensure smooth arrival , registration , and welcome process

- Provide personalized services for VIP's and high profile guests

- Manage seating arrangements and placements

- Coordinate with security, transportation , and logistics team

- Monitor the execution of all protocols during the event

- Oversee the smooth departure of guests, ensuring a smooth operation

Diriyah Season 24/25 Minzal

(Account Manager and Guest Management )

- Attending to guests from arrival to departure , ensuring a seamless, professional experience

- Provide a personalized experience to protocol guests

- Assist in planning and executing events involving clients and steak holders

- Handle issue or complaints tactfully and promptly

- Participate in planning sessions to enhance guest experience

RSL Closing Ceremony

(Protocol and Guest Management )

- Assign ushers or guides to assist guests to their seats

- Ensure a smooth arrival and departure of VIP guests to the stadium

- Ensure all required services is available for all guests and protocol

- Manage seating arrangements and placements

- Monitor the execution of all protocols during the event

Diriyah Season 23/24 Asayel Horse Show

(Guest Experience Manager)

- Map out and manage every stage of the guest experience

- Ensure VIP guests receive personalized attention and services

- Lead the front -of-house, and guest services team

- Use insights to create action plans for service upgrade

FIFA Club World Cup Saudi Arabia 2023

(Guest Management and Protocol)

- Prepare and maintain guest lists with RSVP tracking

- Send formal invitation , confirmations , and reminders

- Coordinate logistics: airport arrival, transportation , accommodation, and special needs

- Provide welcome kits, and special programs for VIPs

- Ensure VIP guests and special guest receive all services needed

- Ensure proper titles, and seating orders are used according to protocol

- Coordinate the sequence of welcoming guests into the stadium

- Ensure smooth transport or exit logistics especially for VIPs and protocol

- Riyadh Season / Winter Wonderland

• Enhanced guest satisfaction by implementing innovative service protocols.
• Led team training for improved hospitality standards.
• Managed guest booking systems efficiently, reducing errors and oversights dramatically.
• Created personalised experiences for VIP guests, elevating overall service perception.
• Enhanced customer satisfaction ratings by managing client enquires through to resolution.
• Coordinated special events to enhance guest satisfaction.
• Developed key partnerships with local businesses for offering exclusive deals to guests, adding an extra layer of service value.

• Analysed competitors' strategies, resulting in improved market positioning.
• Boosted social media engagement by creating engaging content and organising online contests.
• Developed successful marketing campaigns by conducting thorough market research.

• Improved digital presence by maintaining and updating company website regularly.
• Enhanced customer engagement with the creation of regular blog posts and newsletters.
• Assisted in the organisation of promotional events to increase product visibility.
• Facilitated smooth operation of trade shows, resulting in increased brand awareness.