Nouf Assaf Alassali
Project Manager
Riyadh
Summary
Diligent English educator for nearly nine years, obtaining a Master's in Instructional Technology. Excelled in e-learning, project management, multimedia production, content creation, and learning center resource management. Transitioned to Aanaab Educational Company, showcasing versatility as a B2B Sales Representative, Customer Success, and eventually as a Project and Product Manager. Proficient in onboarding schools, managing accounts, and spearheading Aanaab's recruitment product. Demonstrates adept skills in data management, project oversight, and successful administration of jobs recruitment platforms.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Project Manager
Aanaab Educational Company
01.2023 - Current
- Managing Aanaab jobs and recruiting products.
- Developed product documentation to communicate upcoming features and products to internal teams
- Overseeing two projects as project manager.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement
- Identified plans and resources required to meet project goals and objectives
- Maintained positive vendor relations to build strong partnerships.
Senior Customer Success Manager
Aanaab Educational Company
02.2021 - 02.2022
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Created customer support strategies to increase customer retention.
Teacher
Ataa Educational Company
01.2015 - 01.2019
- Taught English, Math, Science, and Computer to primary level students (grades 2-4).
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning
- Planned and implemented integrated lessons to meet national standards
- Graded and evaluated student assignments, papers, and course work
- Incorporated multiple types of teaching strategies into classroom
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Developed and administered tests for students to measure academic proficiency and understanding
English Language Teacher
Tatweer Educational Company
01.2018 - 04.2018
- Taught English to students of various ages and levels during the summer neighborhood community school program.
- Sponsored several student activities and clubs, dedicating over 3 hours per week outside regular school hours
Education
Master Degree - Instructional Technology
King Saud University
Riyadh 01.2019 - 06.2021
Bachelor Degree - English Translation
King Saud University
01.2013
Skills
Communication skillsLeadershipManaging online platformsTime ManagementTeamworkTraining
Project Planning
Vendor Sourcing
Certification
CFP - Consulting Foundation Program
Timeline
Project Manager
Aanaab Educational Company
01.2023 - Current
Senior Customer Success Manager
Aanaab Educational Company
02.2021 - 02.2022
Master Degree - Instructional Technology
King Saud University
01.2019 - 06.2021
English Language Teacher
Tatweer Educational Company
01.2018 - 04.2018
Teacher
Ataa Educational Company
01.2015 - 01.2019
Bachelor Degree - English Translation
King Saud University