Nouf Badr AlRasheed
Riyadh
Summary
Customer Care Manager with seven years of experience at Nayyara Co. Ltd., starting from front-line customer service and progressing to full departmental supervision. Developed strong leadership skills in team management, performance motivation, and achieving outstanding results. Skilled in building cohesive teams and promoting a high-quality service culture, with a deep understanding of all aspects of the customer experience.
Aspiring to further develop my leadership in a professional environment where I can contribute to enhancing customer satisfaction and driving organizational excellence.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
Nayyara Co. Ltd
11.2017 - Current
- Managed daily operations of the Customer Care Department, ensuring high service quality and team efficiency
- Developed and optimized customer experience processes and KPIs to drive satisfaction and loyalty
- Supervised charity meal logistics and field team performance in coordination with partner associations
- Oversaw team schedules, attendance, and annual leave to ensure smooth operations
- Handled purchase requests and coordinated with procurement and suppliers to ensure timely delivery
- Responded to customer feedback on social media, turning interactions into satisfaction opportunities
- Led feedback and complaint resolution processes, ensuring effective and timely responses
- Enhanced call center system with professional scripts and technical coordination with IT and vendors
- Authored Customer Care policies and procedures manual to support consistent operations
- Launched official team uniform and ensured quality execution through procurement coordination
- Shifted team reporting to a digital system, improving efficiency and accuracy
- Managed contract renewals with suppliers to ensure continuity and successful partnerships
- Coordinated event calendar updates with Sales and developed appropriate coverage plans
- Prepared periodic performance reports analyzing achievements, challenges, and productivity
Education
Bachelor’s - French Language
Princess Nourah University
Riyadh, Saudi Arabia09.2019
Skills
- Analytical thinking and effective decision-making support
- Coordinated collaboration with departments to ensure service quality
- Efficient management of daily customer care operations
- Building strategic relationships with clients and colleagues
- Leading teams and motivating high performance
- Creating positive impact through effective communication skills
- Smart time management and prioritization
- Strong commitment and dedicated organizational loyalty
- Proactive and initiative-driven attitude
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook)
- Leadership skills
- Analytical thinking and decision-making abilities
- Problem-solving skills
- Punctuality and sense of responsibility
- Flexibility and adaptability
- Attention to detail
Hobbies
- Ongoing development of leadership and personal skills
- Committed to regular physical activity to enhance fitness and discipline
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Customer Care Manager
Nayyara Co. Ltd
11.2017 - Current
Bachelor’s - French Language
Princess Nourah University
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