Nouf Tashkndi

• Support Sales Staff by monitoring department KPI's Maintain complete database for all document, agreement, contracts and action logs for Sales Activities.
• Support decorative Sales Team by assisting on daily related sales activities, providing pending orders and blocked orders update, customers above the credit limit reports to sales team.
• Provide Customer Statement, timely balance confirmation upon requests to customers & Sales team.
• Coordinate & Communicate between different functions to assist in delivery times.
• Report and follow- up service complaint. Initiate, Document and Follow-up opening of new account as per authority matrix and requirements.
• Raise service complain regular for delayed deliveries by monitoring the promised delivery date and actual delivered date .

• Ensure all sales support tools and documents are available in the sales archive room.

• Effective representative and selling various services and products to our customers such as loans, credit cards and ATM cards.
• Preparing monthly performance reports for management and handling daily exception reports.
• Accosting customer service manager in dealing with requests and performing general office administration duties.
• Organizing with internal departments and provide instructions to consumed parties on account maintenance tasks .

• Helping customers with their inquiries such as financial transactions and checking account status.
• Assisting customers pays off loans and refund credit cards fee.
• Assisting and providing service to VIP accounts who are holding golden and diamond accounts.