Nouf Saad Alyahyan
Riyadh,KSA
Summary
Experienced Relationship Manager with over 12 years of progressive experience in the healthcare and health insurance sectors.
Started my career at King Faisal Specialist Hospital, then spent 4 years at Dr. Sulaiman Al Habib Hospital working in the Medical Approvals Office, i gain deep knowledge of insurance policies, patient needs, and hands-on experience with medical approval platforms such as Waseel and others.
In 2016, joined Bupa Arabia and managed a wide portfolio of clients including SMEs, Corporate Accounts, and Governmental entities through official platforms such as Etimad and Expro. Worked effectively across both Direct and Broker channels to ensure service excellence and portfolio growth.
Currently working at Al-Tawuniya Insurance Company, continuing to lead strategic client relationships, policy renewals, and service excellence.
Known for a strong understanding of healthcare regulations, government procurement processes, and for building a solid professional network across multiple sectors.
Overview
13
13
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
Relationship Manager (Key Accounts)
Tawuniya Insurance Company
Riyadh
05.2023 - 07.2025
- Achieved renewal Gross Written Premium (GWP) targets for Key Accounts in health insurance sector.
- Managed and expanded portfolio of KA with SAR 500M > turnover
- Led account strategy and ensured high client retention rates through proactive relationship management
- Prepared quarterly client performance reports and renewal analysis presentations
- Collaborated with underwriting, operations, and claims departments to deliver tailored client solutions
- Supported clients in controlling their Loss Ratio by leveraging company solutions and aligning with internal service teams to identify cost-containment opportunities.
- Delivered exceptional client experience by leading support teams and developing talent.
- Ensured full compliance with Expenditure Efficiency Authority AI and CHI guidelines.
- Conducted face-to-face meetings with key clients and stakeholders to reinforce partnerships.
- Identified and pursued upsell and cross-sell opportunities aligned with client needs.
- Identified cross-selling opportunities within existing health insurance portfolio by analyzing client needs and aligning with relevant non-medical products, contributing to increased client retention and revenue growth.
- Collaborated with internal departments to deliver tailored cross-selling strategies, offering clients comprehensive insurance solutions beyond medical coverage.
- Strengthened client relationships through strategic cross-selling initiatives, resulting in enhanced client loyalty and diversified product penetration.
- Coordinated with cross-functional teams, ensured smooth project execution.
Relationship Manager – Government & Key Accounts
Bupa Arabia
Riyadh
06.2016 - 02.2023
- Maintained government account portfolios
- Handled the end-to-end relationship of clients in the SME then Corporate, Key Accounts, and Government sectors.
- Managed government contracts and tenders through Etimad and Expro platforms, ensuring compliance and on-time execution.
- Collaborated with both Direct and Broker channels to drive growth, retention, and customer experience.
- Provided consultative support to clients to optimize policy structures and control Loss Ratios using internal solutions.
- Prepared reports and managed account teams
- Represented Bupa in the Unified Policy Project (EXPRO)
- Member of SWAT engagement program.
- Deep knowledge of insurance regulations and guidelines issued by (CHI) and Insurance Authority, in accordance with applicable laws in the Kingdom of Saudi Arabia.
Patient Care Coordinator (Acting Manager)
Dr. Sulaiman Al Habib Hospital
Riyadh
05.2012 - 06.2016
- Managed call center team and approval process for insurance claims
- Prepared reports for senior management
Document Scanning Operator & Female Photographer
King Faisal Specialist Hospital
Riyadh
05.2012 - 06.2016
- Created ID badges and managed security access tools
Education
Diploma - Sales and Marketing
King Faisal University
Al-Ahsaa 04.2022 - 06.2024
King Faisal University
AL-HASSAMBA - Business Administration - Administrative &Financial Sc College
Saudi Electronic University
Riyadh 08.2023 - 11.2025
Skills
- Data Analysis
- Analytical Thinking
- Team Management & Teamwork
- Effective Communication
- Interpersonal Skills
- Business Networking
- Time Management & Organization
- Stress Management
- Work Ethics
- CRM, CEASER and SAGE Systems - MS Office (Excel, Word, PowerPoint, Project)
- Business Development
- Influential networking
- Performance metrics evaluation
- Proactive outreach
Certification
- IFCE
- Personality Skills - 2024
- SPIN Selling - 2023
- Professional Selling Skills - 2021
- Legal Awareness Assessment - 2020
- Health & Safety - 2019
- Negotiation Skills - 2019
- Relationship Management - 2019
- Pathfinder - 2018
- AML (Yearly)
- Sales New Hires Program - 2016
- Patient Services - 2014
Personal Information
Title: Relationship Manager | Key Accounts | Healthcare Insurance Expert
Timeline
MBA - Business Administration - Administrative &Financial Sc College
Saudi Electronic University
08.2023 - 11.2025
Relationship Manager (Key Accounts)
Tawuniya Insurance Company
05.2023 - 07.2025
Diploma - Sales and Marketing
King Faisal University
04.2022 - 06.2024
Relationship Manager – Government & Key Accounts
Bupa Arabia
06.2016 - 02.2023
Patient Care Coordinator (Acting Manager)
Dr. Sulaiman Al Habib Hospital
05.2012 - 06.2016
Document Scanning Operator & Female Photographer
King Faisal Specialist Hospital
05.2012 - 06.2016
King Faisal University
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